Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 36.400 € gross/year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you handle technical inquiries and issues through a ticketing system, perform error analyses, and manage the installation and support of both hardware and software.
Job Technologies
Your role in the team
- Competent point of contact for various IT technical requirements and issues.
- Troubleshooting via ticketing system (ServiceNow).
- Qualified fault analysis and ticket documentation.
- Intensive communication and collaboration with various expert groups.
- Installation and maintenance of hardware (laptops, printers, monitors, etc.) and software.
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Our expectations of you
Education
- Completed IT education (e.g., apprenticeship, HTL).
Qualifications
- Comprehensive knowledge of Windows and Microsoft Office.
- Very good spoken and written German skills.
Experience
- Initial experience in IT technical customer support.
- Experience with Active Directory and IT hardware.
- Advantage: First experience in Mobile Device Management (MDM).
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What we offer
- You can expect a responsible role with future prospects.
- The offered annual gross salary is at least €36,400; overpayment may be possible depending on relevant work experience and qualifications.
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
Higher Take-Home Pay
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
About Your Employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
IT support staff
- Salary
- from 36.400 € gross/yearEstimated net salary based on the gross salary in the job ad.from 27.681 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
