Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € gross/month
- Location
- Wels
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as the primary contact for users in 1st and 2nd level support, resolving hardware and software issues through on-site and remote maintenance and service interventions.
Job Technologies
Your role in the team
- You are the direct contact person for our users in 1st and 2nd level support – in person, by phone, or remotely.
- In this role, you identify, analyze, and resolve hardware and software issues – quickly, systematically, and sustainably.
- The focus of your work is on maintenance and service operations – both on-site and remotely.
- You work closely with the 3rd Level Support and ensure a smooth flow of information.
- Through your proximity to our users, you contribute daily to the high satisfaction and availability of our IT services.
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Our expectations of you
Education
- You have completed an IT apprenticeship, technical college, or a comparable qualification.
Qualifications
- Active Directory, Windows Desktop, Office & MS Exchange are part of your daily routine.
- You score with solution orientation, a service mentality, and technical understanding – equally among colleagues and clients.
- Your strengths include strong communication skills, meticulous work approach, and a high degree of self-responsibility.
- You have very good German skills as well as good English skills.
Experience
- Several years of experience in a similar position is a plus – but not a must.
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What we offer
- More than just a job.
- Regular employee events such as LAN parties, ski weekends & co.
- Dual bonus model for individual and team-based achievements.
- Free coffee & fresh fruit daily – energy for you and your code.
- Personalized training and development programs.
- You culture, flat hierarchies & collegial cooperation.
- Latest devices & modern office equipment.
- Massage options for relaxation in between.
- Affordable canteen in Wels, Marchtrenk & Leonding.
- Free ice cream when the thermometer rises above 30 °C.
- Flexible working through home office options.
- Holiday care for the little ones – so you can stay focused.
- Parking at all locations & good public transport connections.
- We are legally obliged to point out that for this position, based on a full-time employment, a collective agreement minimum salary of EUR 2,473.00 gross per month applies, but we explicitly indicate our willingness to pay above this amount depending on qualifications and experience.
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Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
Mann & Mouse IT-Services GmbH
Wels, Linz
We are a successful and rapidly-growing company in the IT outsourcing industry, serving prominent clients from industries and businesses all over.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service Desk Support Engineer
- Salary
- from 2.473 € gross/monthEstimated net salary based on the gross salary in the job ad.from 1.888 € net/month
- Location
- Wels
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
