Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 47.546 € Gross/Year
- Location
- Aurolzmünster
- Working Model
- Onsite
Job Summary
In this role, you assist users with IT inquiries via phone, in person, or through a ticket system, handling on-site IT hardware and service processes using modern tools.
Job Technologies
Your role in the team
- You are the point of contact for our users. Whether by phone, in person, or via the ITSM ticket system - you assist our colleagues with IT inquiries, quickly find suitable solutions, and ensure professional and service-oriented support in the First Level/Second Level.
- You keep track of our support processes. You handle and follow up on support tickets reliably, document solutions, and ensure that inquiries are processed efficiently and transparently.
- You support our locations directly on-site. As part of the Field Service, you take care of workstation hardware, notebooks, printers, smartphones, and other IT components. You are also active at our locations within the Scheuch Group.
- You actively shape our IT services. You will participate in the further development and administration of our new ITSM platform Serviceware GO and support the implementation of modern, AI-powered service processes in our IT.
- You work closely with our IT teams. You are part of a young, motivated, and agile team, continuously developing our IT services, and actively contributing your ideas to optimize processes and workflows.
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Our expectations of you
Education
- You possess a very good basic technical understanding. You have completed training in the IT field or have a comparable qualification and ideally have experience in IT support and helpdesk.
Qualifications
- You are familiar with modern workplace IT. You are comfortable working with Microsoft Windows, Microsoft 365, as well as workplace hardware, notebooks, printers, and mobile devices (Android/iOS).
- You work in a structured and solution-oriented manner. You approach challenges analytically, work independently, and maintain an overview even when handling multiple requests simultaneously.
- Service orientation is a matter of course for you. You communicate in a friendly and professional manner, enjoy working with people, and find suitable solutions together with the users.
- Teamwork is a daily reality for you. You enjoy working with your colleagues, bring initiative, and are interested in modern IT service management processes as well as new digital technologies.
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What we offer
- Secure job in a promising industry.
- Family-friendly employer.
- Personal and professional development opportunities.
- The collective agreement minimum salary is €47,546.94 gross per year. Do you have experience and additional qualifications? Then we can gladly discuss a higher salary!
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Scheuch GmbH
Weierfing
With innovative technologies and methods for air pollution control, Scheuch has been making a significant contribution to climate protection and environmental conservation for the past 50 years.
Description
- Founding year
- 1963
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
IT Helpdesk & Field Service
- Salary
- from 47.546 € Gross/YearNet salary converted from the gross salary in the job ad.from 34.147 € net/Year
- Location
- Aurolzmünster
- Working Model
- Onsite
- Diversity
- Open for all genders
