Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € gross/month
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this position, you will handle IT queries worldwide, resolve 1st-level issues related to hardware and software, and support users via remote, phone, and on-site while managing IT assets and documenting requests.
Job Technologies
Your role in the team
- First point of contact for IT inquiries from our employees worldwide, as well as handling and documenting requests and incidents in the ticketing system.
- Independent handling of typical 1st-level issues related to workplace, hardware and software, user access, as well as forwarding more complex topics to 2nd and 3rd level support.
- Support for users via remote support, by phone, and on-site at the location.
- Installation, configuration, and support of desktops, notebooks, mobile devices, printers, and standard software.
- Execution of standardized tasks in Active Directory as well as granting permissions in accordance with global IT policies.
- Provision of IT equipment for onboarding and offboarding, as well as maintenance of the IT asset documentation and internal knowledge base.
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Our expectations of you
Education
- Completed IT apprenticeship (apprenticeship, HTL) or comparable professional experience.
Qualifications
- Good knowledge of Windows and Microsoft environments; experience with Active Directory is an advantage.
- Very good German and good English skills.
- Enjoyment in direct contact with users and a strong service orientation.
- Structured, solution-oriented, and independent way of working.
Experience
- First experience in IT support or helpdesk is advantageous.
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What we offer
- A secure and long-term job in our expanding, internationally operating high-tech company.
- An innovative corporate culture that fosters excellence and secures the company's position as a technology leader in the global market.
- A value-oriented work environment that promotes collegial cooperation and encourages active participation.
- A challenging role with personal responsibility and scope for individual initiative.
- An intensive individual onboarding.
- Work Outside Office (occasional opportunity to work outside the office).
- Professional and personal development.
- We offer you a fair and market-compliant remuneration based on the collective agreement for employees in the metal industry, adjusted to the regional conditions of the Styrian labor market.
- The minimum salary for this position is € 3,000 gross per month (full-time basis).
- Personality, competence, and experience matter more to us than rigid specifications.
- Therefore, we determine your actual gross salary individually and naturally reward your qualifications with an appropriate overpayment.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Anton Paar GmbH
Wundschuh, Graz
At Anton Paar, we develop and produce precision laboratory equipment as well as highly accurate process measurement technology. We also provide tailored automation and robotics solutions.
Description
- Founding Year
- 2009
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Career Growth
3.5Engineering
2.8Workingconditions
3.8Culture
3.8
IT Support - Helpdesk / 1st Level Support
- Salary
- from 3.000 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.174 € net/month
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
