Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 70.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you act as the main point of contact for clients, ensure the quality of ICT services, coordinate stakeholders, and conduct service reviews while monitoring SLA and KPI compliance.
Job Technologies
Your role in the team
- Central contact person for clients and stakeholders.
- Ensuring reliable, efficient ICT services of high quality.
- Driver of quality, cost-effectiveness, and optimization.
- You deliver timely, quality ICT services - SLA/KPI monitoring including measures as well as CSI.
- You are the central point of contact for your clients, moderating and following up on service reviews, collaborating with account management, and coordinating internal as well as external stakeholders.
- You act as the single point of contact (SPOC) for assigned key clients to build and maintain relationships, identify up-/cross-selling opportunities, and manage escalations in a solution-oriented manner.
- You monitor service quality, identify and mitigate risks, and support group-wide optimizations.
- You control the costs, negotiate penalties, and ensure delivery within the contractual scope. In doing so, you make sure to avoid scope creep.
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Our expectations of you
Qualifications
- ITIL know-how (Foundation+), proficient in CSI/KVP and Governance processes.
- Strong customer orientation and experienced in handling SLAs, KPIs, and service reporting.
- Strong communication, moderation, and negotiation skills in German (C1) and English (B2).
- Confident in handling changes and escalations.
Experience
- Several years of experience in Service Delivery/ICT (B2B) as well as project, service, and resource management.
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What we offer
- Flexible working: home office, remote work, flexitime, sabbatical.
- 26 vacation days & days off on December 24th and 31st.
- Paid lunch break, canteen & meal vouchers.
- Free A1 Internet plus additional discounts also for Family & Friends.
- Company phone also for private use.
- A1 Internal Job Market & Opportunities for Further Training.
- (Mental) Health offerings.
- We consider it important that your salary reflects your qualifications and experience. This can be significantly above the collective agreement and starts at EUR 70,000 gross per year, all-inclusive.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🚌Excellent Traffic Connections
- 🏝Extra Holidays
- ⏸Educational Leave/Sabbatical
- ⏰Flexible Working Hours
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
A1 Telekom Austria AG
Wien
A1 is Austria's leading communications provider, with over 5.5 million mobile customers and nearly 2.3 million landline subscribers. Customers benefit from a comprehensive suite of offerings, including voice calls, internet access, digital cable TV, data and IT solutions, value-added services, wholesale services and mobile business and payment solutions
Description
- Founding year
- 1995
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Culture
3.6Workingconditions
3.9Career Growth
3.7Engineering
3.2
Service Delivery Manager ICT
- Salary
- from 70.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 46.429 € net/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
