Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wels
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support the Microsoft 365 environment and handle support requests while working on IT projects like device rollouts and maintaining IT documentation.
Job Technologies
Your role in the team
- We operate a modern, cloud-centric IT architecture and continuously invest in its further development.
- As an experienced system generalist (m/f/d), you support over 250 users daily and manage our Microsoft 365 environment operationally.
- As a Systems Engineer (m/f/d), your personal strengths lie in a pronounced service orientation, patience, and strong communication skills.
- Daily support topics don't disturb you, and you are always happy to take on new MS topics to deepen your knowledge.
- A willingness to travel of 10-20% also ensures support for our international locations and still leaves enough time for what excites you personally!
- Management of our Microsoft 365 environment in daily operations at First and Second Level support.
- Analysis of login cases, reading sign-in logs, and independently handling standard issues as well as escalating them autonomously to the senior team.
- Management of Microsoft Intune (Enrollment, Compliance, App Assignments) as well as Teams Telephony in daily operations (Number Assignment, Mobile Configuration, etc.).
- Independent management of smaller IT projects (device rollouts, license migrations, feature launches).
- Maintenance of our IT documentation, CMDB, and knowledge base.
- Close collaboration with our two senior profiles in the IT team and our Head of IT.
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Our expectations of you
Education
- Completed technical IT training or equivalent practical experience.
Qualifications
- Experience with an ITSM ticketing system (Freshservice, ServiceNow, Jira Service Management, or comparable).
- Basic PowerShell skills for daily operational tasks.
- Very good German and good English skills for smooth communication with users.
- Driver's license B.
Experience
- Extensive hands-on experience in IT operations and support environment, as well as with Microsoft 365 in daily operations and with Entra ID Conditional Access.
- Proven experience in independently handling second-level support issues.
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What we offer
- A meaningful activity in an innovative, sustainable company with a modern Microsoft 365 environment.
- The opportunity to actively shape processes and take responsibility.
- A dynamic, growing work environment with plenty of room for creativity.
- Flat hierarchies, team spirit, and an open corporate culture.
- Hybrid working and flexible working hours.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Reploid Group AG
Reploid Group AG focuses on breeding the black soldier fly and offers alternative solutions for conventional disposal and production of secondary raw materials.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Operations Engineer
- Location
- Wels
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
