Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.952 to 3.264€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT-related customer inquiries in First Level Support, including incident reports, and perform software installations and minor repairs on-site.
Job Technologies
Your role in the team
- You are responsible for First Level Support (Single Point of Contact) for our users and handle IT-related customer inquiries and incident reports from our employees and partners. You process and resolve these independently.
- You are responsible for processing incident and request fulfillment tickets throughout their entire lifecycle.
- You support the analysis and troubleshooting processes and maintain ongoing contact with the respective users.
- They perform client hardware and software installations, maintain the client equipment, and carry out minor repairs on end devices.
- They also carry out field service activities on-site, from creating access to troubleshooting.
- They work on ensuring compliance with agreed Service-Level Agreements and KPIs.
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Our expectations of you
Education
- Completed vocational training (e.g., apprenticeship, HTL or FS with a focus on computer science) or equivalent professional experience.
Qualifications
- Knowledge of Windows/Mac OS clients as well as Mobile Device Management.
- Driver's license (Class B) advantageous.
Experience
- Experience in first-level support and field service is an advantage.
- Extensive technical experience in heterogeneous IT operations and support environments is an advantage.
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What we offer
- Work-Life Balance: no all-in contract, paid lunch break, possibility of 60% home office, and in addition to annual leave, you have the option to take up to 12 days of time off in lieu per year.
- Transparent salary structure and social security through our collective agreement.
- Salary: regular remuneration according to KV schema III: classification based on the collective agreement of the Fonds Soziales Wien from €2,952.57 to €3,264.04 gross per month, depending on credited previous employment periods (40 hours per week, including paid lunch break, 14 times annually), as well as an annual performance-based bonus in accordance with the collective agreement of the Fonds Soziales Wien.
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Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🏝Extra Holidays
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- 🙅♂️No All-In Contracts
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- 🧠Mental Health Care
- 👩⚕️Company Doctor
- 🧘♀️Massage, Yoga, etc.
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
More net
Food & Drink
Job Locations
This is your employer
Fonds Soziales Wien
Wien, Wien
We are leaders in the health and social sector, ensuring that people in Vienna get the support they need. Our services include care and assistance for the elderly and disabled, homeless assistance, and basic needs provision for refugees.
Description
- Company Size
- 250+ Employees
- Founding year
- 2004
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)3.7
Culture
4.2Career Growth
3.1Workingconditions
4.1Engineering
3.3
Product Support Engineer
- Salary
- 2.952 to 3.264€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
