Job
- Level
- Lead
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.550 € Gross/Month
- Location
- Leoben
- Working Model
- Onsite
Job Summary
In this position, you lead the Remote Control Support Center, plan and coordinate support processes, ensure service product development, and oversee quality assurance while mentoring your team through ongoing training.
Job Technologies
Your role in the team
- Become part of our Customer Service leadership team and take over the management and control of our innovative "Remote and Multi-Site Control Center Support".
- The KNAPP "Remote and Multi-Site Control Center" (RCC/MSCC) performs the overarching management, monitoring, and control of a wide range of services related to the warehouse logistics solutions provided by KNAPP.
- You plan and coordinate all defined support tasks and processes in your department and ensure their smooth implementation.
- You proactively drive the professionalization and standardization in the area of support process management (from KPI definition to reporting).
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Our expectations of you
Qualifications
- Communication and conflict management are among your absolute strengths, and you enjoy supporting international clients.
- You work with existing and new employees, provide them with technical training, and ensure ongoing professional development and expansion of your teams.
- The professional and communicative quality assurance of your employees as well as the RCC/MSCC service product development are in your hands.
- You support your employees in initiating complaint and escalation procedures and ensure the necessary flow of information to management level.
- You are responsible for the overall quality control of the external and internal reporting systems of your department.
Experience
- You have professional experience with standardized service processes - ideally with certification (e.g., ITIL).
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Benefits
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
More net
- 🛍Employee Discount
- 👷♂️Additional Insurance
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 🚎Public Transport Allowance
- 💰Bonus Commisions
- 🍰Employee Stock Option
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
KNAPP Industry Solutions
Dobl, Würzburg
At KNAPP, we are always bringing the latest technology to the world of warehouse logistics. Together with our customers from all over the globe, we develop custom-tailored solutions. Our unique combination of industry knowledge and technological expertise is the key to our success in creating innovative solutions.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2013
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation, Engineering Industry
Head of Department Remote Control Support Center
- Salary
- from 4.550 € Gross/Month
- Location
- Leoben
- Working Model
- Onsite
- Diversity
- Open for all genders
