Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
You handle complex support tickets, consult with users and IT, diagnose web and JavaScript issues using browser DevTools, use shell scripts and SQL, manage Windows/Linux services, document fixes and coordinate with developers.
Job Technologies
Your role in the team
IMPORTANT RULES: - Keep the original formatting and structure - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master") - Use industry-standard terminology for HR and tech - Preserve the tone (formal/informal, you) - Translate only the text; do not add explanations - For bullet lists, keep the structure - Technical terms that are internationally used may remain untranslated - Ensure correct grammar and natural flow Text to translate: Do you want to use your technical skills where they really count? In our support team you are the interface between customers and development—and you actively contribute to ensuring that challenging issues are resolved quickly and sustainably. We offer you an environment where quality, team spirit and continuous improvement come first. Ready for the next step? Then learn more!
About us:
We are a dynamic IT company with a dedicated support team that assists our customers daily. To further enhance our service quality, we are seeking an experienced and technically proficient individual for technical support.
- Processing of complex support tickets.
- Telephone discussion of inquiries with customers (end users and IT professionals).
- Analysis of technical problems and close collaboration with the Development-Team.
- Use and maintenance of the internal knowledge base.
- Interface between customers and development team.
- Assistance with the continuous improvement of our support processes.
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Responsibility Distribution
Maintenance, Bugfixing
Client Support
Documentation
Organisation
Meetings
Our expectations of you
Qualifications
- Ability to explain complex technical concepts in an understandable way.
- Technical knowledge of web technologies (browsers, including DevTools, web apps, JavaScript).
- Additional technical knowledge in the areas of shell scripts (Windows, Linux), databases (SQL), software development, and administration of Windows and Linux systems and services.
- IMPORTANT RULES: - Maintain the original formatting and structure. - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master"). - Use industry-standard terminology for HR and tech. - Maintain the tone (formal/informal). - Translate only the text; do not add explanations. - Keep the bullet structure. - Technical terms that are used internationally may remain untranslated. - Ensure correct grammar and natural flow. Text to translate: Structured and solution-oriented way of working.
- Very good German language skills, both spoken and written.
Experience
- Experience in IT-Support or in a similar role.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
CARE01
Wien
CARE01, ein Innovator im e-Health-Sektor, entwickelt maßgeschneiderte Softwarelösungen, die es Ärzt:innen ermöglichen, sich voll und ganz auf die Patientenversorgung zu konzentrieren. Mit einer tiefen Branchenkenntnis und einem klaren Fokus auf technologische Innovation, strebt CARE01 danach, die Gesundheitsversorgung zu revolutionieren und den Alltag von Mediziner:innen zu vereinfachen. Wir bieten eine dynamische, unterstützende Arbeitsumgebung, die Wert auf Kreativität und kontinuierliche Weiterbildung legt. Werde Teil unseres Teams und hilf uns, die Zukunft der Gesundheitsdienstleistungen zu gestalten.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2014
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
IT Support Specialist
- Salary
- from 3.500 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply
