Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month Full-time basis
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle complex technical support tickets, analyze issues, and collaborate closely with the development team to find technical solutions and continuously improve processes.
Job Technologies
Your role in the team
Technical Support (m/f/d)
Location: Vienna | Employment: 25 hours per week
Do you want to apply your technical skills where they truly matter? In our support team, you are the interface between customers and development – actively contributing to the quick and sustainable resolution of complex challenges. We offer an environment where quality, team spirit, and continuous improvement come first. Ready for the next step? Then learn more!
About us:
We are a dynamic IT company with a dedicated support team that assists our clients daily. To further enhance our service quality, we are looking for an experienced and technically proficient individual for technical support.
- Processing complex support tickets
- Discussion of inquiries with clients (users and IT professionals) over the phone
- Analysis of technical issues and close collaboration with the development team
- Use and maintenance of the internal knowledge database
- Interface between clients and development team
- Support in the continuous improvement of our support processes
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Responsibility Distribution
Maintenance, Bugfixing
Client Support
Documentation
Organisation
Meetings
Our expectations of you
Qualifications
- Ability to explain complex technical issues clearly
- Technical knowledge of web technologies (browsers including DevTools, web apps, JavaScript)
- Additional technical skills in the areas of Shell scripts (Windows, Linux), databases (SQL), software development
- Administration of Windows and Linux systems and services
- Structured and solution-oriented working style
- Very good spoken and written German skills
Experience
- Experience in IT support or a similar role.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
CARE01
Wien
CARE01, ein Innovator im e-Health-Sektor, entwickelt maßgeschneiderte Softwarelösungen, die es Ärzt:innen ermöglichen, sich voll und ganz auf die Patientenversorgung zu konzentrieren. Mit einer tiefen Branchenkenntnis und einem klaren Fokus auf technologische Innovation, strebt CARE01 danach, die Gesundheitsversorgung zu revolutionieren und den Alltag von Mediziner:innen zu vereinfachen. Wir bieten eine dynamische, unterstützende Arbeitsumgebung, die Wert auf Kreativität und kontinuierliche Weiterbildung legt. Werde Teil unseres Teams und hilf uns, die Zukunft der Gesundheitsdienstleistungen zu gestalten.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2014
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
IT Support Specialist
- Salary
- from 3.500 € Gross/Month Full-time basis
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
