Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.396 € Gross/Month
- Location
- Marchtrenk
- Working Model
- Onsite
Job Summary
In this role, you analyze technical issues of laser processing machines via remote support, find solutions, document your findings, and collaboratively develop sustainable improvements with the engineering department.
Job Technologies
Your role in the team
- You support our international service organizations with technical questions related to our laser processing machines.
- In remote support (phone & TeamViewer), you help analyze problems, find solutions, and quickly get our customers back to work.
- As an interface to the development department, you work closely with serial production support and provide technical feedback from practical experience.
- You actively think about improvements and contribute to the sustainable development of solutions.
- You document your developed solutions clearly and structurally so that they can also assist other colleagues in the service.
- Step by step, you build in-depth product and process knowledge and develop yourself professionally as well as personally.
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Our expectations of you
Qualifications
- You are ready to travel as part of practical training sessions for our customers and service organizations (approximately 15% travel activity).
- A self-reliant, structured way of working as well as a strong customer orientation characterize you.
- You have very good knowledge of German and can also communicate confidently in English.
- You present yourself confidently and professionally.
- You bring high commitment and willingness to learn, and you enjoy acquiring new and additional knowledge.
- You tackle topics independently and think in a solution-oriented manner.
Experience
- You have experience in the fields of mechanical engineering, mechatronics, or electrical engineering.
- Ideally, you have already gained experience in technical support.
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What we offer
- from €3,396.21 per month
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Trodat Trotec Group
Marchtrenk
We are the leading provider of stamps and laser machines under the Trodat Trotec Holding GmbH umbrella. With our brands Trodat and Trotec, we are number one in the world for stamp production and laser cutting/marking.
Description
- Founding year
- 1912
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Print, Paper, Packaging
Technical Support Specialist - Laser Systems
- Salary
- from 3.396 € Gross/Month
- Location
- Marchtrenk
- Working Model
- Onsite
- Diversity
- Open for all genders
