Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 56.000 € gross/year
- Location
- Klagenfurt, Graz, Vienna
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you will coordinate communication between customers and internal teams during critical incidents, monitor service levels, document incidents, and work on the continuous improvement of the incident management process.
Job Technologies
Your role in the team
- Central contact person and escalation point for customers in critical incidents.
- Coordinative role between clients and internal specialist departments during disturbance processes.
- Ensuring professional and standardized incident communication and documentation.
- Monitoring compliance with customer-specific Service Levels (SLAs) and contractual agreements.
- Follow-up on actions and improvements after incidents.
- Participation in the continuous optimization of the Incident Management process.
- Strong focus on customer satisfaction as part of Customer Success Management.
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Our expectations of you
Education
- Completed IT apprenticeship (HTL, FH, university) or comparable professional experience.
Qualifications
- Knowledge of ITSM-/ITIL processes as well as Service Level Agreements (SLAs).
- Strong customer and service orientation.
- Excellent communication and coordination skills.
- Proficiency in German and English, both written and spoken.
Experience
- Several years of experience in coordinating and/or managing technical incidents.
- Experience in escalation management as well as in communication with clients.
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What we offer
- Anexia has grown into a family, and we intend to keep it that way in our growth strategy.
- We are happy to take responsibility, respect each other, and we know that we can achieve anything.
- We take good care of Anexia, and Anexia also takes good care of us.
- Enthusiasm, experience, and competence count, so you can expect a fair salary and numerous benefits.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
ANEXIA Internetdienstleistungs GmbH
Klagenfurt Am Wörthersee, Graz, Wien
Anexia was founded by Alexander Windbichler in Klagenfurt, Austria in 2006. The IT service provider offers high-quality and individual solutions in the area of cloud hosting and managed hosting as well as custom software development and app development.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 2006
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Workingconditions
4.8Engineering
3.2Career Growth
4.0Culture
4.0
Customer Incident Coordinator
- Salary
- from 56.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 38.971 € net/year
- Location
- Klagenfurt, Graz, Vienna
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
