Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.175 to 4.000€ Gross/Month
- Location
- Linz
- Working Model
- Onsite
Job Summary
In this role, you will handle incidents and service requests in second-level support, analyze technical issues, document solutions, and assist with software rollouts within the Microsoft environment.
Job Technologies
Your role in the team
- Processing of incidents and service requests in 2nd level support
- Independent analysis and resolution of technical issues in the client environment
- Documentation of identified and resolved issues for sustainable knowledge retention
- Ticket tracking throughout the entire lifecycle
- Alerting of on-call duties and escalation
- Troubleshooting for Microsoft operating systems, M365, Azure, Office, as well as company-wide deployed applications (approximately 5,000 across the corporation)
- Support with software rollouts and driver/firmware updates
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Our expectations of you
Education
- Completed technical education (apprenticeship/HTL/University/FH) with a focus on IT
Qualifications
- Theoretical and practical knowledge required in the following areas: Active Directory, Windows Server, Network (LAN/WLAN), Software Rollouts, Troubleshooting Microsoft OS, M365/ Office / Azure
- With analytical thinking, clear communication, and team spirit, you solve challenges efficiently and contribute to the stability of our IT infrastructure through your dedicated and reliable work ethic.
Experience
- Several years of professional experience in a comparable position
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What we offer
- The collective agreement minimum salary for this position is € 3,175.00 gross (14 times per year). The actual compensation depends on the respective qualification and professional experience and ranges from € 3,175.00 gross to € 4,000.00 gross per month for the advertised position.
- voestalpine offers its employees a comprehensive range of benefits: We support them with an extensive onboarding process, regular training, flexible working hours, and an annual employee-manager review.
- We offer numerous discounts with various retail partners, and if the business performs well, all employees receive a success bonus once a year in addition.
- However, employee participation is particularly important to us: our employees are involved in the company and currently hold around 14% of the shares.
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Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
voestalpine AG
Linz, Zeltweg, Leoben, Kapfenberg, Böhlerwerk, Wien, Krems An Der Donau
Voestalpine is a world-leading technology and industrial goods conglomerate with comprehensive material processing expertise. With its top quality products and system solutions made of steel and other metals, voestalpine is one of the leading partners in Europe's automotive and household appliance industries as well as worldwide in the oil and gas industry.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Industry, Production, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Engineering
2.8Career Growth
3.6Culture
3.5Workingconditions
4.0
Client Support Engineer
- Salary
- 3.175 to 4.000€ Gross/Month
- Location
- Linz
- Working Model
- Onsite
- Diversity
- Open for all genders
