Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead a 2nd and 3rd Level Support team, optimize operational processes, manage incidents, and drive cross-departmental projects while establishing innovative IT support practices.
Job Technologies
Your role in the team
- Leadership and development of the 7-member support and operations team (2nd & 3rd level)
- Strategic planning and optimization of support and operational processes including KPIs and SLA management
- Responsibility for incident and escalation management, including communication with stakeholders.
- Further development of documentation, workflows, and knowledge-sharing standards
- Interface between Support, Infrastructure, and Development
- Management of cross-departmental projects and implementation of new processes, products, and tools.
- Resource and personnel planning in coordination with People & Culture
- Reporting to management and deriving potential improvements
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Our expectations of you
Education
- Completed IT training or equivalent experience (ideally with IT management know-how)
Qualifications
- Leadership skills, organizational talent, and strong communication skills
- Analytical thinking, a hands-on mentality, as well as a focus on quality and customer satisfaction
- Very good German and good English skills
Experience
- Several years of experience in IT support, operations, or technical service
- Experience with Windows and/or Linux systems, SQL, and networks (TCP/IP)
- Good understanding of ITIL or similar support frameworks as well as experience with processes in incident, problem, and change management.
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What we offer
- Modern work design with flexible working hours and mobile working options for maximum flexibility
- Attractive additional benefits
- Individual training budget
- A motivating work environment with an international team and regular company events
- Our client offers an annual gross salary starting from EUR 60,000 (full-time basis), with a willingness to overpay depending on experience and qualifications.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Iventa
Since 1991, Iventa has been an established company in the field of personnel consulting and recruiting. With multiple locations in Austria and Germany, it offers a wide range of services to support companies in their candidate search.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Team Lead IT Support & Operations
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
