Job
In this role, you will handle technical support requests in Linux web hosting, analyze and solve issues related to domains, DNS, email, and web servers, assisting with hosting account setup and management.
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Job technologies
Your role in the team
- Technical 1st and 2nd Level Support in the field of Linux Web Hosting, Domains, DNS, Email, and Web Servers.
- Analysis and processing of customer inquiries via our ticket system.
- Troubleshooting common hosting issues such as website errors, certificates, DNS entries, email delivery, performance problems, and CMS errors.
- Support in setting up and managing hosting accounts, domains, email accounts, and web applications.
- Participation in migrations, updates, and optimizations of customer environments.
- Documentation of solutions, recurring error patterns, and internal processes.
- Close collaboration with experienced Linux System Engineers on more complex technical topics.
Our expectations of you
Education
- Completed technical training or initial practical experience in the IT environment.
Qualifications
- Basic knowledge of Linux or a strong interest in immersing yourself in Linux systems.
- Technical understanding of web hosting, domains, DNS, email, websites, and server services.
- Enjoyment in systematically analyzing technical problems and finding clean solutions.
- Strong communication skills and a service-oriented approach in customer contact.
- Very good knowledge of German and basic knowledge of English.
- Independent, reliable work style as well as a high willingness to learn and further develop.
Experience
- Initial experience with CMS or shop systems such as WordPress, Shopware, JTL Shop, or similar systems is advantageous.
What we offer
- Technically interesting and varied activity with practical onboarding.
- Pleasant working atmosphere in a relaxed team.
- Support from experienced colleagues in the Linux and hosting environment.
- Individual training opportunities and a clear development perspective towards Linux System Engineering.
- Ergonomic workplace for healthy working.
Benefits
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
Olbendorf
We at ecomDATA have focused our expertise on providing cloud-based solutions for eCommerce. Our Linux and Windows systems are tailored to provide our clients with the best possible experience when doing business in the cloud.
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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