Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.700 € gross/month
Job Summary
In this role, you serve as the first point of contact for IT and telephony inquiries, handle issues, develop solutions, document problems, and keep IT systems like Microsoft 365 and Active Directory up to date.
Job Technologies
Your role in the team
- As the first point of contact for our colleagues, you assist with all inquiries related to IT and telephony with enthusiasm - whether in person, by phone, in writing, or through our ticket system Jira.
- You quickly identify disruptions and develop solutions or professional workarounds.
- In more complex cases, you escalate the incident to the appropriate support level.
- Furthermore, it is selbstverständlich for you to document all problems and solutions to ensure good traceability.
- You ensure that our IT infrastructure operates efficiently and reliably by configuring hardware and software (Microsoft Office 365, macOS, and Linux) while keeping our system master data, such as Active Directory/ARM or Entra ID and Intune, up to date.
- Thanks to your willingness to occasionally drive one of our pool cars to other ÖAMTC stations, all colleagues in Vienna, Lower Austria, and Burgenland can count on your support on-site.
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Our expectations of you
Education
- You have completed training in Information Technology (apprenticeship, HTL, university) and have already gained 3 years of professional experience, ideally also in the field of client management.
Qualifications
- You have very good knowledge of Windows operating systems, Microsoft Office, Microsoft 365, and network technologies.
- You complement this with your curiosity and your interest in constantly learning new things and developing yourself.
- Your strong service orientation and communication skills enable you to support our colleagues optimally, ensuring that everyone feels well cared for at all times with your friendly and helpful manner.
- German is our company language, so it is easy for you to express yourself verbally and in writing in German.
- A Class B driver's license is required for field service assignments; we will provide the vehicle.
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What we offer
- We live New Work and flexibility: In our mobility center, we offer you a modern office concept.
- Additionally, you have the option to work up to 50 percent remotely.
- We get you to work reliably: with our mobility package for employees (optional JobTicket, car package, or e-bike).
- Our benefits package is well-stocked: from ÖAMTC membership, roadside assistance, lunch subsidies, to many other discounts and advantages.
- We support your development: Training and further education opportunities from our internal ÖAMTC Academy are available to you.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
ÖAMTC
Wien
The Austrian Automobile, Motorcycle, and Touring Club is a traffic club that functions as an nonpartisan, nonprofit organization committed to supporting and representing mobile people.
Description
- Founding Year
- 1946
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT Service Desk employees
- Salary
- from 2.700 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.002 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
