Job
- Level
- Senior
- Job Field
- Project, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna, Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will build top-tier customer relationships by managing strategic accounts, optimizing onboarding processes, and driving user adoption through automation, while also taking on leadership responsibilities.
Your role in the team
- We're looking for a Senior Customer Relationship & Success Manager to join our growing team at the intersection of Solution Engineering and Customer Success.
- Our mission is simple: to deliver the best customer experience our customers have ever had, and this role sits at the heart of that.
- In the first 6 months, you'll operate as a Senior IC, owning key customer relationships and refining our onboarding and success practices.
- Over time, you'll take on a team lead responsibility within our Customer Solutions team, while remaining hands-on as an IC, because we believe the best leaders stay close to the work they're optimising.
- This is a great fit if you thrive in a hybrid IC/lead role, genuinely care about MedTech, and want to help shape how we build our customer org at an exciting stage of growth.
- Own a portfolio of strategic accounts in the European region - driving adoption, retention, and expansion.
- Leads annual business reviews and success planning with stakeholders from end users to C-level.
- Identify upsell and cross-sell opportunities, partnering with the AE team to drive them forward, with ownership over customer satisfaction, usage, and retention metrics.
- Refine and drive efficiency of our onboarding processes while maintaining an excellent customer experience, and systematically drive user adoption through automation.
- Prioritize with key customers to ensure satisfaction and surface actionable insights for product development.
- Grow into a lead role of the Customer Solution team: driving best practices, coaching the team, managing escalations, and identifying product development needs, while continuing to operate as a strong IC.
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Our expectations of you
Qualifications
- Proven track record of managing accounts and driving net revenue retention growth through renewals, upsells, and cross-sells.
- Strong consultative skills. You listen well, understand what customers actually need, and connect that to outcomes.
- Someone who genuinely enjoys being a hands-on IC and is energized by staying close to the customer process you're helping to shape and improve.
- Strong communication skills in English and ideally fluency in German.
- Background in a Series A-C SaaS company; you know what scaling fast actually feels like.
- You've led a team before.
Experience
- Must-Have 5+ years in Customer Success, Account Management or Sales in a B2B SaaS environment.
- Experience in an account management or hybrid Customer Success / Solution Engineering role with real commercial responsibility.
- Experience in MedTech, digital health, or regulated healthcare.
- Experience with enterprise customers across the DACH region.
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What we offer
- Join a fast-growing, well-funded European startup backed by experienced founders and investors.
- Be part of a mission-driven health-tech company whose work directly improves people’s lives.
- Take end-to-end ownership of core operational processes that keep the company running.
- Play a key role in scaling Flinn, shaping how operations work as we grow.
- Work in a high-trust, low-ego environment with autonomy and clear ownership.
- Enjoy flexible working hours, remote flexibility, and regular team time in Vienna.
- Work in a net-zero company where all unavoidable CO₂ emissions are compensated with carefully selected, high-quality removal certificates.
- Receive one of the most employee-friendly equity packages, including fair vesting terms and profit-sharing opportunities.
- Grow in a professional, high-standard environment that supports long-term personal and career development.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Flinn
Flinn is a leading company in MedTech automation, offering an AI-driven platform to optimize regulatory and quality processes. The company leverages innovative technologies to advance the industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Senior Customer Relationship & Success Manager
- Location
- Vienna, Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
