Job
- Level
- Senior
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.535 € gross/month
- Location
- Gemeinde Ludesch
- Working Model
- Onsite
Job Summary
In this role, you manage IT service operations, optimize infrastructure, lead exciting projects, ensure IT security, and collaborate closely with business stakeholders to align technology with needs.
Job Technologies
Your role in the team
- Are you passionate about IT Operations and looking to take your IT career to the next level? At our Red Bull production site, we are seeking a dynamic and results-oriented individual to serve as IT Operations Manager, ensuring the smooth operation of our IT services.
- If you want to optimize IT infrastructure services, lead exciting IT projects, and align technology with business needs, then this is your opportunity.
- As an IT Operations Manager at our production site, you will report directly to the responsible IT Manager on site and ensure the availability and continuous operation of IT services at our production location.
- Here you have the opportunity to drive tangible changes, sustainably improve service quality, and actively shape the future of IT operations at our location.
- As an IT Operations Manager, you ensure the smooth availability and efficient lifecycle management of all IT services at the production site.
- This includes monitoring the entire IT infrastructure lifecycle – from local networks and server infrastructure to workplace services and specialized client systems.
- You lead the implementation of comprehensive IT security measures in collaboration with the IT department and the Global Security Teams to proactively address vulnerabilities and ensure compliance with established security policies.
- Based on defined KPIs and SLAs, you manage the daily IT operations and ensure high service quality and system availability.
- You are the central interface between the local business operations, IT service managers, IT operations partners, and colleagues from the IT department.
- Thereby, you ensure an optimal alignment between business requirements and technological possibilities.
- Additionally, you work closely with business stakeholders to identify potential applications of AI technologies.
- The goal is to optimize processes, improve decision-making, and reduce manual efforts.
- You plan and manage IT projects according to the Red Bull project management methodology, focusing on the operation and further development of production-critical IT infrastructures.
- Based on the requirements of the business, you support the implementation of solutions in accordance with Red Bull guidelines and standards in the areas of project management, IT service management, and documentation.
- At the same time, you drive the continuous optimization of IT operations forward.
- You coordinate external IT service providers in daily operations and ensure that agreed processes and service levels are maintained.
- Furthermore, you are responsible for coordinating service sourcing, hosting, and housing activities in accordance with Red Bull standards and requirements.
- Your responsibilities include continuously identifying improvement potentials in IT processes and ensuring that they align with Red Bull's latest IT Service Management (ITSM) standards.
- By utilizing global and cross-divisional IT services, you enhance the efficiency of the local IT operations and implement innovative solutions that meet the evolving demands of the production site.
- You evaluate and utilize AI-powered tools as well as automation options to continuously improve service quality, operational efficiency, and user experience.
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Our expectations of you
Education
- Completed degree in Computer Science, Information Technology, or comparable professional experience in IT management within a production environment; certifications in IT management and IT service management are advantageous.
Qualifications
- Excellent German and English skills.
- Ability to align IT services with business requirements and ensure high service availability.
- In-depth knowledge in the areas of networks, virtualization, server infrastructure, and workplace services.
- Travel readiness 20-30%.
Experience
- Experience with ITSM frameworks (Incident, Problem, Change, and Asset Management) as well as several years of experience in the operation and management of IT services, ideally in a production environment.
- Experience in collaborating with internal stakeholders, departments, and external partners, as well as managing small to medium-sized IT projects and monitoring KPIs and SLAs.
- In-depth understanding of IT and OT security as well as experience in implementing appropriate security measures.
- Experience in analyzing and optimizing processes based on key figures and ITSM standards.
- Good understanding of artificial intelligence and its applications in a production environment, ideally with practical experience.
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What we offer
- For legal reasons, we are obliged to point out that the collective agreement minimum salary for this position is EUR 2,535 gross per month.
- Our attractive salary packages, however, are aligned with current market salaries and are therefore significantly above the specified minimum salary.
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Topics You Will Work On
Job Locations
About Your Employer
Red Bull Media House GmbH
Elsbethen, Fuschl Am See, Wals-Siezenheim , Wien
Red Bull Media House is an award-winning, globally distributed multi-platform media company on a mission to inspire with ‘beyond the ordinary’ stories - both direct-to-consumer and through partnerships.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2007
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Media, Publishing
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.3
Workingconditions
4.0Engineering
3.0Culture
3.5Career Growth
3.0
IT Operations Manager
- Salary
- from 2.535 € gross/monthEstimated net salary based on the gross salary in the job ad.from 1.924 € net/month
- Location
- Gemeinde Ludesch
- Working Model
- Onsite
- Diversity
- Open for all genders
