Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.547 to 3.155€ gross/month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you independently handle first- and second-level support requests via phone and email, document them in Jira, and conduct training sessions on eVergabe+.
Job Technologies
Your role in the team
- Independent handling of first- and second-level support inquiries via phone and email.
- Independent recording of support requests in our ticketing system (Jira Atlassian).
- Participation in product releases, quality assurance, and ongoing optimization of eVergabe+.
- Active support as well as independent conduction of training sessions/webinars after successful onboarding (approximately 5 to a maximum of 8 per year).
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Our expectations of you
Education
- Completed vocational training with an IT focus (e.g., apprenticeship/HTL, etc.).
Qualifications
- Friendly and communicative demeanor, combined with a high level of customer and service orientation.
- Teamwork, accuracy, sense of responsibility as well as commitment and flexibility.
- Very good spoken and written German skills.
- Your English does not need to be perfect, but you should not be shy to use it.
Experience
- We assume professional experience in customer support, preferably in IT support for web applications.
- Proficient in MS Office and experience with ticketing tools (preferably Jira Atlassian) is an advantage.
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What we offer
- The IT collective agreement stipulates a gross minimum monthly salary for full-time employment (38.5 hours) of EUR 2,547 (entry level) or EUR 3,155 (regular level), with a willingness to pay above these amounts for suitable qualifications and experience.
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Benefits
Work-Life-Integration
- 🙅♂️No All-In Contracts
- ⏰Flexible Working Hours
- 🐕Animals Welcome
- 🚌Excellent Traffic Connections
- 🏖️Workation
- 🏠Home Office
Health, Fitness & Fun
- 🧘♀️Massage, Yoga, etc.
- 🎳Team Events
- 💰Team Budget for Free Use
- 🙂Health Care Benefits
- 🧠Mental Health Care
- ⚽️Tabletop Soccer, etc.
- 👨🏻🎓Mentor Program
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Auftragnehmerkataster Österreich
Wien
As the only provider in Austria, ANKÖ offers a complete range of services for public procurement. Originally specializing in eligibility requirements, ANKÖ now offers all services related to public procurement.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1999
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Public Service, Unions, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.3
Career Growth
4.2Culture
5.0Workingconditions
4.2Engineering
3.8
Customer support e-procurement
- Salary
- 2.547 to 3.155€ gross/monthEstimated net salary based on the gross salary in the job ad.1.931 to 2.263 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
