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Configuration & Service Catalog Manager

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REWE Group Österreich

Job

  • Level
    Senior
  • Job Field
    IT, Project, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 60.000 € Gross/Year
  • Location
    Vienna
  • Working Model
    Hybrid, Onsite

    • Job Summary

    In this role, you assist teams with onboarding in ServiceNow, define service offerings, manage the CMDB, conduct training sessions, and optimize ITIL processes.

    Job Technologies

    Your role in the team

    • Onboarding of Specialist Teams & Definition of Service Offerings: Support for the specialist teams during onboarding in ServiceNow as well as definition of Technology and Business Service Offerings (TSO/BSO).
    • Data Management & Configuration Management Database: Identification and assessment of data sources, mapping to the CSDM, and ensuring completeness and data quality in the CMDB.
    • Process & Tool Trainings: Conducting training sessions on ITSM tools and processes for business units.
    • Audit & Quality Assurance: Auditing of the CMDB data and implementation of improvement measures in collaboration with the line organization.
    • Process Management: Further development of asset and configuration management processes as well as deriving actions from reports.
    • Technical Administration: Management and administration of ITSM processes, objects, and workflows.
    • ITIL Processes & Analysis: Participation in other ITIL processes (e.g., Incident, Change, Problem) and conducting root cause analyses.

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    Our expectations of you

    Education

    • Professional Experience & Education: At least 5 years of experience in a comparable field; a completed technical degree is an advantage.

    Qualifications

    • CSDM and ITIL expertise: Very good knowledge of the Common Service Data Model (CSDM) and ITIL.
    • Independence and Communication Skills: Autonomous, results-oriented work approach as well as target group-appropriate communication at the technical and team leader level.
    • Flexibility and Teamwork: Independent, results-oriented work and taking on different roles within the ITSM team as needed.
    • Professional Development & Collaboration: Willingness to engage in continuous learning and to collaborate across organizational and national borders.

    Experience

    • ServiceNow expertise: experience in defining service offerings as well as in CMDB and process administration.
    • Process Management: Practical experience as a process manager in other ITIL processes is advantageous.

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    Benefits

    Health, Fitness & Fun

    Work-Life-Integration

    More net

    Food & Drink

    Job Locations

    Map of company locations
    • Location Vienna

      Location Vienna

      Austria

    Topics that you deal with on the job

    This is your employer

    REWE Group Österreich

    REWE Group Österreich

    Wien, Premstätten, Wiener Neudorf, Wien

    The IT department of the REWE Group Austria is made up of over 500 talented employees who develop innovative IT products and services that provide the best shopping experience in markets like BILLA, BILLA PLUS, PENNY, BIPA and ADEG. With customers and partners in Austria, Italy and nine other European countries, we are constantly developing new solutions for retail that will revolutionize commerce. In cross-functional product teams, colleagues from fields like IT Consulting, Development/Programming ,IT Operations and Organizational Management work together to digitize trade.

    Description

  • Company Size
    250+ Employees
  • Founding year
    1953
  • Company Type
    Established Company
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Trade, Internet, IT, Telecommunication

    • Dev Reviews

    by devworkplaces.com

    Total

    (4 Reviews)
    3.8

    • Culture

      3.6

    • Workingconditions

      3.8

    • Career Growth

      4.3

    • Engineering

      3.4
    All Dev Reviews on devworkplaces.com
    Logo REWE Group Österreich

    Configuration & Service Catalog Manager

    REWE Group Österreich
    Salary
    from 60.000 € Gross/Year
    Location
    Vienna
    Working Model
    Hybrid, Onsite

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