Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Salary
- 72.268 to 84.000€ Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will drive the enhancement of ServiceNow, lead multiple teams, manage budgets and planning, and further develop the service catalog and service lifecycle management while implementing corporate strategies.
Job Technologies
Your role in the team
- You represent the Service Management Office and are the central point of contact for our clients and stakeholders within the corporation.
- You drive the implementation and further development of ServiceNow – based on ITIL, SAFe, IT4IT, and TBM – thereby ensuring the long-term operation of our digitalization platform.
- You lead multiple teams, develop them further, and promote new ideas and modern working methods.
- You are responsible for planning, budgeting, and managing your department – including goal setting, risk management, and performance measurement.
- You also translate the company's strategy into concrete actions and align your teams with future requirements.
- You implement the company-wide guidelines for Enterprise Service Management and ensure their compliance.
- You develop our processes further, increase their maturity level, and thus strengthen the reputation of IT as a "Trusted Partner" within the corporation.
- You expand the company-wide service catalog and are responsible for the complete service lifecycle management.
- You also bear the commercial responsibility for our services "Service Management as a Service" and "IT Business Analysis as a Service".
- You work on the continuous improvement of processes, automation of reporting, and the development and optimization of a central reporting portal.
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Our expectations of you
Education
- You have completed a (technical) university degree and possess several years of professional experience in the relevant field.
Qualifications
- You bring leadership skills and a keen sense for people – ideally in managing decentralized or distributed teams.
- You excel in strong communication – in German and English – and are not afraid of company-wide negotiations and de-escalating high-stakes conversations through professionalism and objectivity.
- You have strong analytical skills with the ability to link usage and permission data to strategic customer and revenue opportunities.
- You quickly recognize customer concerns and contextualize them within contractual and usage-related circumstances.
- You possess an exceptional leadership presence, the ability to handle complex situations, and resilience to conduct sensitive and challenging client conversations while maintaining alignment with the business strategy.
Experience
- You are familiar with ITIL, SAFe, IT4IT, TBM, and DevOps, and ideally have experience in their practical implementation.
- You bring solid business acumen – along with the ability and experience to succeed in a highly visible, fast-paced, and transformative environment.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🍼Day Care for Kids
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 🎳Team Events
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🧠Mental Health Care
More net
Job Locations
Location Vienna
Lassallestraße 5
1020 Wien
Austria
Topics that you deal with on the job
This is your employer
ÖBB-Konzern
Wien, Villach, Graz, Knittelfeld, Innsbruck, Wien, St. Pölten, Linz
The ÖBB Group consists of three publicly traded companies that fall under the strategic umbrella of the ÖBB Holding AG. This conglomerate covers all business sectors within modern mobility, making it a strong and environmentally friendly railway system for the future.
Description
- Company Size
- 250+ Employees
- Founding year
- 1923
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)3.3
Career Growth
3.4Workingconditions
3.6Culture
3.6Engineering
2.8
Head of Service Management Office
- Salary
- 72.268 to 84.000€ Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Easy Apply
- Easy Apply