Job
- Level
- Experienced
- Job Field
- IT, Network, Project
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 83.155 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will actively develop the customer portfolio, handle contract management, oversee service delivery, and manage escalation processes for the assigned account.
Job Technologies
Your role in the team
- The Service Delivery & Account Center department is the direct contact for our customers regarding contract fulfillment and ensures the delivery of services.
- As an Account Delivery Manager, you operationally support the Account Executives, manage and develop the business within your assigned area of responsibility.
- Portfolio management in the account with the following focus areas: data center operations, network infrastructure, collaboration services, and client management.
- Ensuring service delivery within the assigned account (cluster) in accordance with the contracts.
- Responsibility for the development and management of the assigned customer portfolio.
- Support in strategy development and account planning as well as their implementation.
- Development of the business including opportunity management, growth from existing business, and new business within the own account (cluster).
- Customer communication including escalation management.
- Negotiation of offers and securing the contract.
- Contract management (e.g., updating and reviewing contracts).
- Ensuring customer satisfaction.
- Measures for service improvement.
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Our expectations of you
Education
- Completed technical or business administration education (HTL, university, university of applied sciences) or equivalent professional experience.
Qualifications
- ITIL know-how and a basic technical understanding of IT services.
- Knowledge of the fundamentals of contract and procurement law is an advantage.
- Strong personality to efficiently and solution-oriented coordinate or manage complex situations.
- Excellent command of German.
Experience
- At least 5 years of experience at the customer interface in Service Delivery Management as well as in IT customer and sales management.
- Experience in data center operations, network infrastructure, collaboration services, and client management.
- Experience in the public sector is an advantage.
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What we offer
- Depending on the level of education and relevant professional experience, the annual gross salary according to the BRZ collective agreement starts from EUR 83,155.94 when the full requirements profile is met.
- This salary indication refers to a full-time position of 38.5 hours per week, including a monthly overtime allowance of 10 hours.
- Additional performance provided will be compensated.
- With several years of professional experience, overpayment may be possible depending on the specific qualifications.
- A positive security check according to the Security Police Act (§ 55 SPG, Confidential level) is required for this activity.
- We are committed to increasing the representation of women across all business areas and to promoting equal opportunities.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Bundesrechenzentrum GmbH
Wien
The Bundesrechenzentrum GmbH is the leading IT service provider and E-Government partner of the Austrian government. With over 1,200 employees, BRZ supports more than 30,000 IT jobs at 1,200 locations and achieves an annual revenue of 260 million euros.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(5 Reviews)3.8
Career Growth
4.0Engineering
3.2Workingconditions
3.8Culture
4.2
Account Delivery Manager
- Salary
- from 83.155 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
