Level: Experienced

Job Field: IT, Network, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: 35.980 to 44.405€ Gross/Year

Location: Sankt Veit an der Glan

Working Model: Onsite

Job Summary

In this role, you will shape the training of IT apprentices in field support by delivering practical content, mentoring them in IT operations, leading projects, and conducting feedback discussions.

Your role in the team

As an apprentice trainer, you will play a key role in shaping the technical and personal development of our IT apprentices.
You convey theoretical content in an understandable, practical, and sustainable manner, thereby laying the foundation for a successful completion of vocational school and the apprenticeship exam, as well as for later deployment in operational IT.
Your core responsibilities include:
Ensuring practical training for our apprentices as well as their support in operational IT and Field Support.
Structured integration of apprentices into incidents, service requests, projects, rollouts, and technical measures.
Carrying out client and hardware rollouts, infrastructure swaps, and workplace modernizations together with the apprentices.
Active participation in the daily IT operations of our facilities alongside training activities.
Conveying technical know-how, service orientation, and professional communication with end users.
Conducting feedback and development discussions.
Assignment at the Elisabethinen Hospital in Klagenfurt, at the Hospital of the Brothers of Mercy in St. Veit/Glan, as well as at the IT Training Academy.

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Our expectations of you

Education

Completed solid IT education (apprenticeship, HTL, university degree, or comparable qualification).
Ideally, you have training as an apprentice trainer or a similar pedagogical qualification.

Qualifications

Structured, reliable, and service-oriented work approach.
Strong communication skills, empathy, self-reflection, and the ability to inspire others.
Enjoyment in working with young people as well as in imparting knowledge.
Respectful Umgang with people as well as interest in ethics and values are part of our corporate culture, which we are happy to share with you.

Experience

At least 3 years of professional experience in the IT environment, preferably in Field Support or End User Service.
Experience with rollouts, infrastructure projects, or mentoring apprentices is an advantage.

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What we offer

A responsible and varied position in a secure environment within the health and social sector.
The opportunity to actively shape the further development of the IT Apprenticeship Academy and to contribute your own ideas as well as personal strengths.
A dedicated team where team spirit, humor, and collaboration are practiced at eye level.
A structured onboarding process with personal support as well as targeted training and development opportunities.
Flexible working hours for a good work-life balance.
For this position, we offer a market-competitive annual gross salary for full-time employment of 40 hours per week, amounting to EUR 35,980.00 for IT career changers or EUR 44,405.33 with more than three years of relevant IT professional experience. Depending on qualifications and professional experience, we are willing to pay more.