Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.000 € Gross/Year
- Location
- Schrems
- Working Model
- Onsite
Job Summary
In this role, you support the IT infrastructure by configuring end-user hardware and software, applying ITSM processes, and conducting comprehensive problem-solving to improve system efficiency.
Job Technologies
Your role in the team
- Deploy, configure, and support end-user hardware (PCs, laptops, mobiles, printers), operating systems, and productivity software.
- Apply ITSM processes (asset, change, incident, request, problem, and project management) to meet service level agreements.
- Maintain and refresh the IT disaster recovery plan; conduct stakeholder walkthroughs as needed.
- Support site-based IT systems and participate in troubleshooting, root cause analysis, and problem resolution.
- Drive operational excellence, security, and infrastructure initiatives; identify improvement opportunities.
- Lead peers and influence customers to ensure compliance with IT standards and share best practices.
- Participate in internal audits and contribute to budgeting and forecasting for IT infrastructure.
- Uphold company policies on ethics, data protection, security, and compliance; safeguard physical and information assets.
- Analyze complex data to recommend improvements and lead technical teams with minimal supervision.
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Our expectations of you
Education
- Bachelor's degree, Associate degree or high school diploma
Qualifications
- ITIL Foundations certification and/or CompTIA A+ certification is nice to have.
- MS Windows Operating Systems and MS Office Suites
- Hardware - PCs, laptops, mobile devices, PC peripherals
- Working knowledge of other IT infrastructure (network, servers, storage, phone systems)
- Knowledge of miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. is very nice to have
- Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
- IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
- Ability to lead IT initiatives across the organization
Experience
- 4 years IT experience required
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What we offer
- A performance-oriented and attractive remuneration, depending on education, qualifications and professional experience, amounting to approximately EUR 55,000 gross per year, divided into 14 monthly payments (depending on qualification and experience, overpayment is possible)
- Flexible working solutions
- Excellent working environment - safety and ethics are important for us
- Culture & Values - we are more than the products we invent and produce - the way we do business is just as important. At Eaton, our values and culture define who we are - both individually and as an organization - and direct our activities every day
- Learning & Development - we invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Eaton GmbH
Wien, Schrems
Eaton is a world leader in the following technology areas: safe electrical systems, hydraulic components and systems, industrial and mobile machinery systems, hydraulics for vehicles, fuel supply and compressed air systems for transportation and military aircraft as well as truck and passenger car engines with maximum power output , low fuel consumption ,and safety.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Other Sectors
Senior IT Analyst, Site Infrastructure Support
- Salary
- from 55.000 € Gross/Year
- Location
- Schrems
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
