Job
- Level
- Experienced
- Job Field
- Project, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will ensure the quality and accuracy of regulatory data, manage customer configurations, and drive process automation while collaborating closely with other teams.
Your role in the team
- We're looking for a Product Operations Specialist to join our Product Operations team - the team that makes sure the regulatory intelligence our customers depend on is complete, current and correct.
- Medical device manufacturers use Flinn to stay on top of every standard, guidance, and regulation they are legally required to follow.
- When an auditor asks them to prove they caught a change, our data is the evidence.
- Product Operations is what stands behind that promise: we curate and verify the regulatory data at the core of the product, set up and quality-assure every new customer account, and turn what we learn into better automation.
- This is a hands-on, high-ownership role in a fast-moving environment.
- You will work across Customer Success, Product, and Engineering, and you will have a real influence on the roadmap - the improvements our team identifies are a major driver of what gets developed.
- It's a strong fit if you're precise by nature, energised by making messy processes work properly, and genuinely interested in using AI and automation to replace manual effort rather than accept it.
- Übernehmen Sie die Verantwortung für die Qualität und Vollständigkeit der regulatorischen Daten, die das Herzstück unseres Produkts bilden – die Grundlage, auf der die Compliance und Prüfungsbereitschaft unserer Kunden ruht.
- Own the recurring monitoring and verification cycles that keep our regulatory coverage current, and be accountable for getting them done accurately and on time.
- Set up and maintain customer configurations end to end, and run the final quality gate before a customer goes live.
- Act as the connective tissue between Customer Success, Product and Engineering - surfacing issues early, translating operational reality into clear requirements, and escalating with evidence.
- Identify what's slow, manual or error-prone in how we work, and drive it toward automation together with Product and Engineering.
- Document and improve the processes and knowledge base the team runs on, so quality doesn't depend on who happens to be doing the work.
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Our expectations of you
Qualifications
- You're at home working through large volumes of structured information, cross-checking records against their original sources until they're right.
- Exceptional attention to detail combined with real pace.
- You work precisely without getting lost in the detail.
- Proactive communication with internal stakeholders - you keep Product, Engineering, and Customer Success in the loop and flag blockers early instead of absorbing them.
- Strong prioritisation and organisational skills, and an agile mindset: priorities here shift, and you re-plan calmly and communicate clearly when they do.
- A drive to improve and automate - you've made a process better rather than just followed one, and you're genuinely interested in using AI and automation to eliminate manual work.
- Interest in or familiarity with regulatory data and standards - in MedTech, pharma or another regulated industry, or through a life-science, regulatory affairs or quality management background.
Experience
- 2+ years in operations, data operations, quality, project coordination, regulatory affairs or a comparable role.
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What we offer
- Join a fast-growing, well-funded European startup backed by experienced founders and investors.
- Be part of a mission-driven health-tech company whose work directly improves people's lives.
- Take end-to-end ownership of core operational processes that keep the company running.
- Play a key role in scaling Flinn, shaping how operations work as we grow.
- Work in a high-trust, low-ego environment with autonomy and clear ownership.
- Enjoy flexible working hours, remote flexibility, and regular team time in Vienna.
- Work in a net-zero company where all unavoidable CO emissions are compensated with carefully selected, high-quality removal certificates.
- Receive one of the most employee-friendly equity packages, including fair vesting terms and profit-sharing opportunities.
- Grow in a professional, high-standard environment that supports long-term personal and career development.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Flinn
Flinn is a leading company in MedTech automation, offering an AI-driven platform to optimize regulatory and quality processes. The company leverages innovative technologies to advance the industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Product Operations Specialist
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
