Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Marchtrenk
- Working Model
- Onsite
Job Summary
In this role, you will be the technical trusted person for our clients, handling on-site support, troubleshooting, hardware replacements, and assisting with network installations and user onboarding.
Job Technologies
Your role in the team
- You are the technical trusted contact for our clients.
- The IT Field Service at TOMORIS is not a 'traditional field service'.
- You represent TOMORIS - technical, human, professional.
- Support & On-site Service
- Support for clients, notebooks, printers, peripherals
- Setup & Establishment of New Workplaces
- Execution of hardware replacement actions
- On-Site Troubleshooting (Network, Login, AD, M365, etc.)
- Support with user onboarding & rollouts
- Technical Infrastructure Tasks
- Support with network installations (switches, WLAN, patching)
- Support with server or storage activities alongside senior engineers
- Performing basic diagnostics (Ping, Routing, DNS, Logs)
- Implementation of minor infrastructure changes
- Project Support
- On-site work for installations, migrations, and IT upgrades
- Support with the replacement of firewalls, access points, or switches
- Support of hardware rollouts at customers
- Documentation & Quality
- Documentation of all activities (Notion, Jira)
- Clean handover to the Cloud or Enterprise team
- Ensuring compliance with standards and TOMORIS processes
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Our expectations of you
Qualifications
- Good knowledge of: Windows 10/11, M365 / User Management / Basic Security, Active Directory core functions, Network fundamentals (VLAN, DHCP, DNS, Routing basics)
- Independent, responsible work ethic
- Friendly, professional demeanor when interacting with clients
- Class B driver's license
- Professional German + good English
- Basic knowledge in the field of firewalls / network security
- Basic PowerShell Skills
Experience
- Experience in IT support or technical field service
- Experience with Azure AD / Entra ID
- Experience with Intune
- Experience with hybrid environments
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Job Locations
About Your Employer
TOMORIS GmbH
TOMORIS GmbH provides comprehensive solutions in IT services, particularly in the areas of cyber security and automation. The company acts as a strategic partner for businesses looking to efficiently design their IT architecture.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Field Service
- Location
- Marchtrenk
- Working Model
- Onsite
- Diversity
- Open for all genders
