Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.040 € Gross/Month
- Location
- Leoben
- Working Model
- Onsite
Job Summary
In this role, you monitor international customer facilities, analyze technical disruptions, and coordinate problem resolution between customers and technical departments in the midst of ongoing operations.
Job Technologies
Your role in the team
- You start in technical 1st Level Support to immerse yourself in the KNAPP world, our products, and the world of our customers.
- You proactively monitor our customers' systems and support our clients with technical and operational questions.
- You are a key factor in the ongoing operation of the automated customer warehouses, which are distributed worldwide, and you analyze customer incidents in detail.
- You collaborate with various departments and specialists from international branches to ensure efficient communication and problem-solving.
- Furthermore, you are responsible for coordinating and documenting the incident resolution process between our customers and our responsible technical departments.
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Our expectations of you
Education
- You have either completed IT training, or possess substantial IT knowledge acquired through relevant experience and a strong enthusiasm for IT in general, or relevant prior experience in technical support.
Qualifications
- Communication is one of your strengths, and you enjoy supporting international clients.
- You have good knowledge of LINUX and SQL.
- Team spirit, reliability, and initiative are part of your personality.
- You are an organizational talent and can prioritize tasks and work through them in a structured manner.
- Your English and German skills are at B2 level or higher.
- MS Office skills at ECDL level are required.
- A shift work time system (including night shifts and corresponding allowances) is attractive to you.
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What we offer
- KNAPP Systemintegration in Leoben specializes in solutions in the field of food and returnable packaging logistics and implements the specific requirements of the food industry with the highest quality.
- For clients such as SPAR, REWE, Kroger, or Woolworths, we develop innovative, customized automation concepts for brick-and-mortar and online grocery retail.
- This job offers the opportunity to proactively contribute to and shape a highly motivated team while taking on sustainable responsibility.
- We offer you professional and personal development programs as well as the opportunity to work in a motivated team where willingness to take responsibility and enthusiasm for implementing ideas are welcomed.
- Remuneration according to the Metal Industry collective agreement, however, we offer a market-compliant salary depending on your qualifications and previous experience.
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Benefits
Work-Life-Integration
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
Health, Fitness & Fun
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Knapp AG
KNAPP is an international technology company based in Austria. The company develops and produces intelligent plant systems. Modern digitalization, software, automation and robotics solutions are used.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Career Growth
3.8Workingconditions
3.8Engineering
2.9Culture
3.7
Technical Support - Control Center
- Salary
- from 3.040 € Gross/Month
- Location
- Leoben
- Working Model
- Onsite
- Diversity
- Open for all genders
