Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.478 € gross/month
- Location
- Jenbach, Gemeinde Fügen
- Working Model
- Onsite
Job Summary
In this role, you will optimize IT systems and end-user devices, handle technical support requests, and assist the infrastructure team with maintenance and implementation of new solutions.
Your role in the team
- Support the infrastructure team as part of Smart Hands Support
- Configure, maintain and optimize IT systems and end-user devices
- Provide technical 2nd Level Support for hardware, software and infrastructure-related issues
- Handle, analyze and resolve escalated support tickets
- Perform root cause analysis and troubleshooting of IT systems and infrastructure components
- Support server and IT equipment updates
- Participate in IT projects and the implementation of technical solutions
- Installieren und Integrieren neuer Hardware- und Softwarelösungen
- Collaborate with internal departments, IT architects, project teams and external partners
- Create and maintain technical documentation and system configurations
- Contribute to training materials and knowledge base content
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Our expectations of you
Education
- Abgeschlossenes Studium oder Ausbildung im Bereich IT, Informatik, Informationstechnologie oder eine vergleichbare Qualifikation
Qualifications
- Gute Kenntnisse in Hardware, Software und IT-Systemen
- Confident use of ticketing systems and a structured approach to handling support requests
- Unabhängiger, lösungsorientierter und gut organisierter Arbeitsstil
- Strong service orientation and enjoyment of working with end users
- Good communication and teamwork skills
- Willingness to collaborate in an international IT environment
- Good written and spoken English is required, German language skills are an advantage
Experience
- Initial to several years of professional experience in IT support, ideally in infrastructure or end-user support
- Experience in technical problem analysis and troubleshooting
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What we offer
- A long-term, full-time position with an internationally successful industrial company in Jenbach
- A modern and technologically advanced working environment
- Varied responsibilities across IT support, infrastructure and IT projects
- Collaboration with experienced IT specialists and international teams
- Opportunities to continuously develop your technical knowledge and skills
- Personal support from the TTI team throughout the entire recruitment process
- A workplace with long-term career prospects in the Tyrol region
- The minimum salary for this position is EUR 3478.51 gross/month. An overpayment is possible, depending on your qualifications and experience.
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
More about the Recruiting Agency
TTI Personaldienstleistung GmbH
TTI Personaldienstleistung GmbH, active in Austria since 1989, is an established company in personnel management. It offers comprehensive services ranging from personnel selection to payroll management and is known for its expertise.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Technician L2
- Salary
- from 3.478 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.448 € net/month
- Location
- Jenbach, Gemeinde Fügen
- Working Model
- Onsite
- Diversity
- Open for all genders
