Job
In this role, you will handle 1st and 2nd level support requests for Windows clients and printers, analyze issues, assist users, and document cases. Additionally, you will install and configure IT workstations and contribute to IT projects.
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Job technologies
Your role in the team
- 1st- and 2nd-level support for hardware and software solutions with a focus on Windows clients, printers, and workstation systems.
- Analysis and resolution of incidents as well as support for users via ticket system, phone, and email.
- Documentation and tracking of support cases.
- Close collaboration with 3rd-level support on more complex technical issues.
- Installation, configuration, and support of IT workstations and end devices.
- Participation in IT projects and ongoing optimizations of the IT landscape.
- Depending on interest and experience, gradual assumption of responsibilities in system administration, for example in the areas of servers, Active Directory, or network technology.
Our expectations of you
Education
- Completed vocational training with a focus on IT (apprenticeship, technical school, HTL, or comparable).
Qualifications
- Good knowledge of the Microsoft environment, especially Windows clients and Microsoft Office.
- Technical understanding as well as interest in IT infrastructure and system administration.
- Proficient in German, both written and spoken.
- Solution-oriented work approach and enjoyment in dealing with users.
- Teamwork, service orientation, and willingness to learn.
- Day shift working hours with regulated schedules.
Experience
- Initial work experience in IT support or helpdesk is advantageous.
What we offer
- Varied activity with development opportunities towards system administration.
- Long-term employment in a successful and internationally active company.
- Modern production facilities and an innovative working environment.
- Short decision-making paths and a high degree of autonomy.
- Training and development opportunities for professional and personal growth.
- Canteen with meal allowance as well as seasonal organic fruit from the region.
- Parking spaces including electric vehicle charging stations.
- Occupational medical care and health services.
- Employee events as well as additional discounts and benefits.
- Securing the company's future.
- According to the collective agreement, a gross monthly salary starting from EUR 2,950.00 for full-time employment.
- The actual compensation will be determined based on your qualifications and experience and may be significantly higher.
Benefits
Work-Life-Integration
Job locations
More about the recruiting agency
Karriere & Macher Personalmanagement GmbH & Co KG specializes in personnel placement, consulting, and workforce leasing, providing a comprehensive range of services to assist companies in finding qualified employees since 2015.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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