Job
In this role, you will develop and optimize the Customer Portal and digital solutions, identify market opportunities, and manage products throughout their lifecycle, from conception to market launch.
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Your role in the team
- In this role, you will help shape the further development and market success of the service solution portfolio, with a particular focus on digital products and solutions.
- A key focus is the Customer Portal, which you will further develop as the most important digital interface between SSI SCHÄFER and our customers.
- In this role, you connect customer needs, market potential, and technical implementation, and guide products throughout their entire lifecycle—from ideation to successful market launch and continuous optimization.
- This includes responsibility for the product and innovation strategy in Customer Services, as well as the further development of a customer-centric product portfolio, including identifying and evaluating new customer needs, market opportunities, and product ideas.
- Product ownership of the Customer Portal, including roadmap planning, requirements management, and prioritization.
- Development of business cases, business models, and go-to-market strategies in close collaboration with international stakeholders.
- Management of the entire product lifecycle, including defining and monitoring relevant KPIs to measure success.
- Leading cross-functional initiatives and advancing Product & Innovation Management, while establishing effective collaboration across service lines, regions, and departments.
Our expectations of you
Education
- Completed degree in business administration, computer science, engineering, or a comparable qualification.
Qualifications
- In-depth knowledge of business cases, business models, portfolio management, and go-to-market strategies, as well as a good understanding of product metrics and commercial relationships.
- Strong communication, project management, and stakeholder management skills in international environments, combined with a customer-focused, entrepreneurial, and analytical approach.
- Fluent in German and English.
- Willingness to travel internationally (approx. 20%).
Experience
- Several years of professional experience in customer service, logistics, intralogistics, or a comparable industrial B2B environment.
- Several years of experience in product or innovation management, as well as in the development and marketing of B2B products and digital solutions.
- Experience with digital platforms, customer portals, or SaaS solutions is an advantage.
What we offer
- Subsidized professional development.
- Flexible working hours.
- Comprehensive health management.
- Mentorship Program.
- Work from home.
- Free parking.
- Business bike leasing.
- Benefits may vary depending on location and position.
- Possible start date: immediately.
- For this position, we offer a minimum gross starting salary of €3,900.00 per month on a full-time basis (38.5 hours per week).
- The actual salary is calculated based on prior service, qualifications, professional experience, and the collective agreement.
Benefits
Food & drink
Topics you will work on
Job locations
About your employer
Friesach Bei Graz, Graz, Wels
More than 1100 IT experts from all over the world – including about half of them working for SSI Schäfer Solutions in the greater Graz area – combine software and hardware to create high-performance applications.
- 250+ Employees
- 1986
- German, English
- Established Company
- Hybrid, Onsite
- Industry, Production · Internet, IT, Telecommunication · Logistics, Transportation
Employer reviews
- Working conditions
- 4.8
- Engineering
- 4.3
- Team culture
- 4.7
- Career growth
- 4.7
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