Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 5.050 to 5.050€ gross/month
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this role, you lead the service desk team, develop modern digital solutions, are responsible for implementing AI-driven services, and actively promote continuous training within the team.
Job Technologies
Your role in the team
- In this responsible role, you will assume both technical and disciplinary leadership of the team, steer the development process, and work together with your colleagues to ensure a professional, solution-oriented, and customer-focused IT support for our clients.
- Our IT Service Desk is the central point of contact for IT incident reports, inquiries, and change requests from our clients.
- Our team ensures that inquiries are handled promptly, professionally, and solution-oriented.
- You lead the IT Service Desk team professionally and disciplinarily, and you actively develop your colleagues.
- You are developing the IT service desks into a modern, digital service platform for our customers.
- You are building a proactive and service-oriented service culture with a strong focus on customer and user orientation.
- You are at the forefront of our services with a modern IT Service Desk, and you are our barometer for customer satisfaction.
- You design automation and AI in a way that colleagues in the IT Service Desk can truly focus on the concerns of our users.
- You identify and implement AI-powered service and support solutions (e.g., chatbots, virtual assistants, intelligent knowledge bases).
- You support new colleagues during their onboarding and actively promote knowledge sharing within the team.
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Our expectations of you
Education
- You have completed an IT apprenticeship (apprenticeship, HTL, technical school, or comparable qualification).
Qualifications
- You impress with strong communication skills, service orientation, and a pronounced customer focus.
- You promote teamwork and continuously develop employees as well as processes.
- You are passionate about digitalization, automation, and the use of AI in the service environment.
- You demonstrate initiative, a willingness to shape and create, and enjoyment in continuous learning.
- You work in a structured, solution-oriented, and pragmatic manner.
Experience
- You have several years of leadership experience in IT support, Service Desk, or Customer Care environments.
- You have experience with ITIL or modern IT service management processes.
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What we offer
- Minimum salary EUR 5,050.44.
- Secure job.
- 6 weeks of vacation starting from the 43rd year of life.
- Free climate ticket.
- Excellent training program.
- Participation through active engagement.
- Individual onboarding.
- Fresh fruit / snacks.
- Innovative and diverse projects for the citizens of our city.
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Benefits
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🙅♂️No All-In Contracts
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
ITG
Graz
The ITG Informationstechnik Graz GmbH is the internal IT service provider for the City of Graz, the Holding Graz, and their subsidiaries. We offer a comprehensive range of IT services that help our clients to work more efficiently and effectively.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 2011
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)4.3
Workingconditions
4.6Culture
4.0Engineering
4.5Career Growth
4.2
IT Service Desk Team Leader
- Salary
- 5.050 to 5.050€ gross/month
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
