Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this role, you provide support to global service partners, analyze technical inquiries in Second Level Support, and develop solutions in collaboration with product specialists. You'll document tickets and create useful guides.
Your role in the team
- Contact person for our global service partners
- Supervision and assurance of the hotline (Second Level Support)
- Analysis of technical inquiries and development of solutions in coordination with our product specialists and suppliers.
- Recording and tracking of requests in our ticketing system
- Creation of service information and instructions
This text has been machine translated. Show original
Our expectations of you
Education
- Technical education or professional experience in a technical field (mechatronics, mechanical engineering, electrical engineering, or similar)
Qualifications
- English skills for customer correspondence
- IT skills (MS Office required / ideally ticketing system)
- Team and communication skills
This text has been machine translated. Show original
What we offer
- The minimum monthly salary for this position is € 3,500 gross on a full-time basis. However, your actual salary will be individually and jointly negotiated in accordance with market standards and depending on your qualifications and professional experience.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
This is your employer
Hiebler & Partner GmbH
Hiebler & Partner Personal- & Projektmanagement GmbH specializes in personnel placement and consulting services. The company offers IT services and focuses on mechanical engineering, automotive, and software/IT.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Technical Support Engineer
- Salary
- from 3.500 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.461 € net/Month
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
