Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.109 € Gross/Month
- Location
- Gemeinde Ruprechtshofen
- Working Model
- Onsite
Job Summary
In this role, you analyze technical challenges in post-sales support, perform calibrations and repairs, and act as the main contact for customers on technical inquiries, ensuring reliable operation of environmental and energy solutions.
Your role in the team
- As part of our Customer Support team, you are the central point of contact for our customers in the post-sales sector and ensure that our environmental and energy solutions are reliably deployed both nationally and internationally.
- You analyze technical challenges, assist users in the optimal use of our products, and perform technical analyses, calibrations, as well as repairs.
- Technical support for customers via phone and ticket system (DE/EN)
- Analysis, diagnosis, calibration, and repair of devices
- Preparation of cost estimates as well as handling warranty and goodwill cases.
- Support in configuring and applying our products and platforms
- Close collaboration with the development team in error analysis and product improvements.
- Ensuring high service and product quality for our customers
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Our expectations of you
Education
- Technical education (e.g., electrical engineering, electronics, mechatronics, automation technology, or programming)
Qualifications
- Enjoyment in customer contact and the clear communication of technical content
- Analytical and solution-oriented working style
- Excellent written and spoken proficiency in German and English.
- Interest in international clients and technological applications
Experience
- Ideally, initial experience in technical support or service
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What we offer
- Flexible working hours model (flextime)
- Long-term employment in a forward-looking company
- Training and Development Opportunities
- Subsidy for the Climate Ticket
- Corporate Fitness
- The collective agreement minimum salary (KV Metall Gewerbe) amounts to EUR 3,109.21 gross per month, based on a 38.5-hour workweek.
- Based on your qualifications and professional experience, we will agree on your actual salary together during the course of the application process.
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Benefits
Work-Life-Integration
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Topics that you deal with on the job
Job Locations
This is your employer
Microtronics Engineering GmbH
Microtronics Engineering GmbH, based in Lower Austria, has been supporting businesses since 2006 in shaping the Internet of Things. Their expertise simplifies the implementation of IoT, leading to genuine value creation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Service & Support Staff
- Salary
- from 3.109 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.237 € net/Month
- Location
- Gemeinde Ruprechtshofen
- Working Model
- Onsite
- Diversity
- Open for all genders
