Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.131 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will serve as the primary IT contact, assisting colleagues with hardware and software issues, conducting error analyses, and updating the documentation of IT services at BOKU.
Job Technologies
Your role in the team
- As the central IT contact point of the University of Natural Resources and Life Sciences Vienna, we develop and operate tailored solutions for our university.
- We proactively design services and processes and implement solutions using current methods and technologies.
- We advise all members of BOKU in the IT sector and support them in utilizing our service offerings.
- We are committed to an open, collaborative attitude beyond the borders of BOKU and embody the principles of politeness, appreciation, and sustainability in all aspects of our work.
- This is our contribution to work towards the sustainable, future-oriented use and preservation of natural resources.
- Contact person and 1st level support for the IT matters of BOKU organizational units.
- Interface between the central BOKU IT offering and the decentralized IT requirements.
- Support in hardware and software, consulting.
- Creating and updating documentation.
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Our expectations of you
Education
- Completed IT training or equivalent professional experience in enterprise IT support.
Qualifications
- Excellent knowledge in client administration (Microsoft Windows, Apple macOS, Linux advantageous).
- Excellent hardware knowledge (especially interfaces for external devices).
- Knowledge also of older operating systems and their security in the context of information security.
- Very good knowledge of common Office programs.
- Network knowledge.
- Excellent analytical skills in error analysis and troubleshooting.
- Strong willingness to learn.
- Resilience in critical situations.
- Commitment and self-responsibility.
- Service orientation & enjoyment in dealing with clients and colleagues.
- Language skills: German C2 in speaking and writing, English at least B2 in speaking and writing.
Experience
- Extensive experience in the field of Client Security.
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What we offer
- Employment scope: 40 hours per week.
- Duration of employment: from now on - indefinite.
- Work location: Vienna.
- Classification according to university collective agreement, usage group: IIIb.
- Gross monthly salary: (depending on relevant prior experience) min.: € 3,131.30 (14 times annually, additionally we offer an attractive personnel development program and comprehensive social benefits).
- BOKU aims to increase the proportion of women and therefore explicitly encourages qualified women to apply.
- People with disabilities and the appropriate qualifications are explicitly encouraged to apply.
- Applicants have no claim for reimbursement of accrued travel and accommodation expenses incurred in connection with the admission process.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Universität für Bodenkultur Wien
Wien
The Universität für Bodenkultur Wien - also known as Alma Mater Viridis - is dedicated to teaching and researching renewable resources, which are essential for human life. The BOKU's mission is to contribute decisively to the preservation of these vital resources for future generations through its diverse range of disciplines.
Description
- Founding year
- 1872
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
IT employees
- Salary
- from 3.131 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
