Technical Support Process Engineer

OMICRON electronics GmbH

Job

In this role, you will develop practical solutions to enhance our CRM system, structure requirements, evaluate new features, conduct release tests, and create BI reports for analyzing relevant KPIs.

Job summary

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Job technologies

Your role in the team

  • Drive the development and continuous improvement of our CRM system as well as other tools in Technical Support - with a clear focus on CRM.
  • As a member of the CRM panel, you gather requirements, structure them, and develop practical solutions together with process owners and IT.
  • Evaluate new features and updates, coordinate release testing, and develop automated tests to ensure system stability and high data quality.
  • Create documentation and training materials that support our users in effectively utilizing the systems.
  • Develop Power BI reports, keep relevant KPIs in view, and bring your process and system expertise into cross-functional projects.

Our expectations of you

Education

  • A relevant education or comparable professional experience in IT, Business Administration, Process Management, or a related field.

Qualifications

  • Good understanding of data structures, data analysis, and KPIs.
  • An independent and structured way of working as well as strong communication skills.
  • Very good command of English and willingness to undertake occasional business trips.

Experience

  • Experience with business applications and interest in the interface between processes, data, and IT.
  • Experience in creating BI reports, ideally with Power BI.

What we offer

  • Flexible work models that fit your life.
  • A wide range of opportunities for professional and personal development.
  • An international environment with English as the common language.
  • Support for your mental and physical health.
  • An in-house canteen with freshly prepared meals.
  • Support for families through flexible childcare options and holiday care programs.
  • Sustainable mobility solutions and support for eco-friendly commuting.

Benefits

Topics you will work on

Job locations

Map of the job locations
© OpenMapTiles, © OpenStreetMap contributors
  • Location Stadt Feldkirch
    Vorarlberg, Austria

About your employer

OMICRON electronics GmbH

Röthis, Klaus, Salzburg

OMICRON was founded over thirty years ago in a small town in Austria. Shortly thereafter, they began developing compact test devices for testing protective and measuring devices in electrical energy systems.

Founding year
1984
Company type
Established Company
Work model
Onsite, Hybrid, Full Remote
Industry
Electronics, Automatization · Power Sector, Economy

Employer reviews

4.3Total(3 reviews)
Working conditions
x
4.8
Team culture
x
4.6
Career growth
x
4.2
Engineering
x
3.9
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Technical Support Process Engineer

OMICRON electronics GmbH