Logo OMICRON electronics GmbH

Technical Support Process Engineer

New

Job

  • Level
    Experienced
  • Job Field
    IT, BI, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Location
    Stadt Feldkirch
  • Working Model
    Onsite
  • Job Summary

    In this role, you will develop practical solutions to enhance our CRM system, structure requirements, evaluate new features, conduct release tests, and create BI reports for analyzing relevant KPIs.

    Job Technologies

    Your role in the team

    • Drive the development and continuous improvement of our CRM system as well as other tools in Technical Support - with a clear focus on CRM.
    • As a member of the CRM panel, you gather requirements, structure them, and develop practical solutions together with process owners and IT.
    • Evaluate new features and updates, coordinate release testing, and develop automated tests to ensure system stability and high data quality.
    • Create documentation and training materials that support our users in effectively utilizing the systems.
    • Develop Power BI reports, keep relevant KPIs in view, and bring your process and system expertise into cross-functional projects.

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    Our expectations of you

    Education

    • A relevant education or comparable professional experience in IT, Business Administration, Process Management, or a related field.

    Qualifications

    • Good understanding of data structures, data analysis, and KPIs.
    • An independent and structured way of working as well as strong communication skills.
    • Very good command of English and willingness to undertake occasional business trips.

    Experience

    • Experience with business applications and interest in the interface between processes, data, and IT.
    • Experience in creating BI reports, ideally with Power BI.

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    What we offer

    • Flexible work models that fit your life.
    • A wide range of opportunities for professional and personal development.
    • An international environment with English as the common language.
    • Support for your mental and physical health.
    • An in-house canteen with freshly prepared meals.
    • Support for families through flexible childcare options and holiday care programs.
    • Sustainable mobility solutions and support for eco-friendly commuting.

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    Benefits

    Health, Fitness & Fun

    Work-Life-Integration

    Higher Take-Home Pay

    Food & Drink

    Topics You Will Work On

    Job Locations

    • Location Stadt Feldkirch

      Vorarlberg

      Austria

    About Your Employer

    OMICRON electronics GmbH

    OMICRON electronics GmbH

    RΓΆthis, Klaus, Salzburg

    OMICRON was founded over thirty years ago in a small town in Austria. Shortly thereafter, they began developing compact test devices for testing protective and measuring devices in electrical energy systems.

    Description

  • Founding Year
    1984
  • Company Type
    Established Company
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Electronics, Automatization, Power Sector, Economy
  • Employer reviews

    by devworkplaces.com

    Total

    (3 Reviews)
    4.3
    • Workingconditions

      4.7
    • Culture

      4.5
    • Career Growth

      4.1
    • Engineering

      3.8
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    Logo OMICRON electronics GmbH

    Technical Support Process Engineer

    Location
    Stadt Feldkirch
    Working Model
    Onsite
    Diversity
    Open for all genders

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