Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 56.000 € Gross/Year
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage the ITSM system, enhance processes, coordinate interfaces, and collaborate closely with stakeholders to ensure successful implementation of requirements.
Job Technologies
Your role in the team
- You are responsible for the ITSM system and ensure its ongoing operation and development.
- You are the central point of contact — for both internal stakeholders and external partners and clients.
- You represent the topic of Service Management externally and ensure that requirements are understood and implemented properly.
- You coordinate numerous interfaces (including partners with ServiceNow integrations) and keep all the threads together.
- You further develop existing processes related to IT Service Management and oversee their implementation within the system.
- You work closely with various departments and ensure a smooth coordination between Business and IT.
- You assist in the further development of the platform (e.g., USU or comparable tools) - without having to undertake deep customization tasks yourself.
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Our expectations of you
Education
- Technical background (e.g., HTL, FH, or university) and a solid IT understanding.
Qualifications
- Good understanding of ITSM processes and their implementation in tools (e.g., USU, ServiceNow, or comparable).
- You feel comfortable in a role with many interfaces and communicate confidently with different stakeholders.
- You don't need to be a USU specialist - what's important is that you can quickly familiarize yourself with systems.
- You work in a structured and responsible manner and keep an overview even in complex setups.
Experience
- Several years of experience (approximately 3-5 years) in IT Service Management or as an Application Manager.
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What we offer
- You can expect a responsible role with future prospects.
- The offered annual gross salary is € 56,000, depending on experience.
- An overpayment may be possible depending on relevant work experience and qualifications.
- Comprehensive training and development opportunities.
- Flexible working hours arrangement.
- Good team spirit and collegial cooperation.
- Sustainable employer.
- Open communication culture and flat hierarchies.
- Exciting tasks.
- Stable and secure employer.
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
More net
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
ITSM Application Manager
- Salary
- from 56.000 € Gross/Year
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
