Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.181 € gross/month
Job Summary
In this role, you manage IT incidents and service requests, provide end-user support, administer IT assets, and perform troubleshooting to ensure smooth IT operations.
Job Technologies
Your role in the team
- Manage IT incidents, service requests, and changes through ITSM processes.
- Provide end-user support and maintain the accounts and devices environment.
- Verwalten Sie IT-Assets, Inventaraufzeichnungen und Endpoint-Management-Lösungen (Intune/MDM).
- Support IT projects, system deployments, and company-wide meetings.
- Deliver onboarding training and IT support through the IT Service Point and the IT hotline.
- Create and maintain technical documentation and knowledge base articles.
- Zusammenarbeit mit internen Teams und Anbietern, um technische Probleme zu lösen.
- Perform troubleshooting, root cause analysis, and infrastructure support to ensure reliable IT operations.
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Our expectations of you
Education
- Abgeschlossene IT-Ausbildung (z. B. IT-Lehre, HTL, Fachschule) oder eine gleichwertige Qualifikation.
Qualifications
- Solid knowledge of Microsoft cloud applications (365, Teams, OneDrive).
- Gutes Verständnis von Microsoft-Diensten wie Active Directory/Entra ID, DHCP, DNS und Group Policy Objects.
- Strong customer and service orientation, combined with excellent communication skills.
- Proactive, reliable and structured working style, with the ability to prioritize tasks effectively.
- Sehr gute Deutschkenntnisse und gute Englischkenntnisse.
Experience
- Professional experience in IT support or IT services, ideally in a Service Desk environment.
- Experience with IT asset management and ticketing systems; experience with ServiceNow is an advantage.
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What we offer
- An attractive workplace in a dynamic environment with development opportunities of an internationally acting group is awaiting you.
- Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is EUR 3,181.21 per month based on full-time employment (38.5 hours/week).
- We offer a higher and market-conform remuneration depending on experience and qualification, besides attractive employee benefits including:
- Flexible working hours & home office days.
- Parkausweis oder Jobticket für den öffentlichen Nahverkehr.
- Opportunities for professional development and career growth.
- Meal allowance at the restaurant in the office building.
- Variety of share programs, providing our employees with the opportunity to become stakeholders in the company's success.
- Occupational health promotion: company doctor, discount on supplementary health insurance, on-site fitness classes.
- Various employee discounts.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Wienerberger
Wien
Wienerberger is the largest brick producer in the world, with 198 production sites in 30 countries. They are number one in Europe for Roof Tiles and Market Leaders for Concrete Blocks and Pipe Systems in Central-Eastern Europe.
Description
- Founding Year
- 1819
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Construction, Real Estate, Building Services
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.7
Engineering
3.3Career Growth
3.3Culture
4.0Workingconditions
4.2
IT Solution Expert
- Salary
- from 3.181 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.278 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
