Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € gross/month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for users, solving technical issues, supporting the service desk, conducting training, managing IT equipment, and contributing to IT projects.
Job Technologies
Your role in the team
- First point of contact for users with IT questions and technical issues on-site.
- Analysis and prioritization of requests as well as independently solving problems in the client and end-user environment.
- Support of the Service Desk - from ticket logging through processing to follow-up.
- Support with hardware and software questions as well as conducting practical training for users.
- Management of IT equipment and workstations - including setup and dismantling, replacement, lifecycle management, and support during relocations.
- Close coordination with internal IT teams and external partners, especially in the event of site-wide IT disruptions.
- Active participation in rollouts and IT projects as well as in the ongoing development of IT services.
- Supporting users in utilizing self-service offerings and digital solutions.
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Our expectations of you
Education
- Completed IT education (university, university of applied sciences, HTL or equivalent).
Qualifications
- Excellent knowledge of the Windows client environment as well as confident handling of workplace IT, hardware, and ticket systems.
- Basic knowledge in networking (LAN/WLAN) is an advantage.
- High service orientation, professional demeanor, and strong team spirit.
- Independent, structured, and solution-oriented working style as well as interest in new technologies.
- Very good German and good English skills, both written and spoken.
- Class B driver's license is an advantage.
Experience
- Experience in user support and enjoyment of direct contact with users.
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What we offer
- Online skill boosting with LinkedIn Learning.
- Balanced work-life balance.
- Long-term career planning.
- International corporation with exciting career prospects and individual training opportunities.
- Dynamic company structure with versatile opportunities.
- Friendly, humorous, and competent team.
- A versatile scope of responsibilities with a high degree of autonomy.
- Good infrastructure and public accessibility.
- On-site company cafeteria.
- The gross monthly salary for this position starts at EUR 3,000. A market-competitive overpayment will be offered depending on qualifications and experience.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Food & Drink
Job Locations
About Your Employer
IVM Technical Consultants
IVM Technical Consultantsbezirk has been operating in Austria for over 40 years, specializing in technical and commercial software & IT solutions, electronics & electrical engineering, plant engineering & automation, and mechanical engineering & design.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting
IT Support Specialist
- Salary
- from 3.000 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.174 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
