Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 3.267 € Gross/Month

Location: Linz

Working Model: Onsite

Job Summary

In this role, you handle IT requests and independently solve issues in the ticketing system while also administering users and systems and escalating complex matters to the appropriate support team.

Job Technologies

Your role in the team

You record inquiries and incidents related to all IT topics in our ticketing system.
Thanks to your problem-solving skills, you independently handle known issues and escalate complex problems to the appropriate support teams.
You support and administer our users and systems.
You coordinate the processing of warranty and repair requests with our suppliers.
You work collaboratively in a team on joint projects.

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Our expectations of you

Education

You have a solid IT-based education (apprenticeship, HTL, university/FH) or equivalent several years of professional experience as an IT Support Engineer.

Qualifications

Initial contact with MS Active Directory and MS Configuration Manager
Knowledge of IT hardware standards
A high quality awareness characterizes you.
An analytical mindset and a process-oriented work approach are among your strengths.
You remain calm even in stressful situations.
Very good German and good English skills complete your profile.

Experience

Experience with the administration of Microsoft Windows and Office

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What we offer

We offer a very interesting and development-oriented scope of responsibilities.
The collective agreement minimum salary (IT collective agreement) is EUR 3,267.00 gross per month (based on full-time employment of 38.5 hours).
The actual compensation depends on your education and professional experience.
We also offer attractive social benefits.