Level: Experienced

Job Field: IT, Project, System

Employment Type: Full Time

Contract Type: Permanent employment

Location: Vienna

Working Model: Onsite

Job Summary

In this role, you will ensure the stable operation of RUEFA.at, analyze requirements, plan changes, manage external service providers, and ensure compliance with SLAs according to ITIL. You will document and prioritize user stories, maintaining communication with.

Job Technologies

Your role in the team

Responsibility for the stable, secure, and high-performance operation of RUEFA.at.
Gathering, analyzing, and documenting technical requirements in collaboration with internal and external stakeholders.
Creation and maintenance of user stories, technical concepts, and requirements documentation.
Assessment and prioritization of requirements based on benefit, effort, and feasibility.
Planning, coordination, and monitoring of changes, releases, and deployments.
Management of external service providers and ensuring agreed Service Levels (SLAs).
Responsibility for Incident, Problem, and Change Management according to ITIL best practices.

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Our expectations of you

Education

Completed apprenticeship or degree in Computer Science, Business Informatics, or a comparable field of study.

Qualifications

Strong analytical thinking skills as well as an understanding of business processes and digital solutions.
Structured, independent, and solution-oriented way of working.
High communication and coordination skills in dealing with various stakeholders.
Knowledge of tourism processes, travel products, and sales workflows is a plus.

Experience

Several years of professional experience in IT Service Management, requirements management, or in the operation of digital platforms.
Experience with Jira, Confluence, or similar tools, as well as knowledge of agile methodologies, is an advantage.

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What we offer

The minimum gross salary for this position (full-time) is based on pay group C of the collective agreement for employees in travel agencies, with willingness to negotiate individual overpayment.

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