Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.600 to 3.400€ Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will support employees in 1st and 2nd level technical support while managing macOS and iOS devices, including user administration in Microsoft 365 and MDM configurations.
Job Technologies
Your role in the team
- Support of employees in 1st- and 2nd-level support for macOS, iOS, and Microsoft 365 environments.
- Setup, configuration, and management of Macs, iPhones, and iPads via the deployed MDM platform.
- Administration of user accounts, groups, licenses, and access rights in Microsoft 365 and Microsoft Entra ID.
- Execution and support of IT onboarding, offboarding, and device swaps.
- Provisioning of applications, updates, security policies, and configuration profiles.
- Documentation of solutions, maintenance of the knowledge database, and continuous optimization of support and administration processes.
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Our expectations of you
Qualifications
- Proficient handling of typical support topics related to hardware, software, network, VPN, access, and authentication.
- Strong service orientation, structured problem solving, and clear communication with both technical and non-technical users.
- Very good knowledge of German, good knowledge of English, as well as an independent and responsible way of working.
- Confident conflict management, strong team skills, and enjoyment of collaboration.
Experience
- Experience in IT support as well as solid knowledge in the administration of macOS, iOS, and iPadOS devices.
- Practical experience with MDM solutions such as Microsoft Intune, Jamf Pro.
- Experience with Microsoft 365 and Microsoft Entra ID, particularly in user, group, license, and permission management, is advantageous.
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What we offer
- You can expect an exciting role with future prospects.
- The offered gross monthly salary ranges from a minimum of € 2,600 to € 3,400.
- An overpayment may be possible depending on relevant work experience and qualifications.
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
More net
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
This is your employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
Support Engineer
- Salary
- 2.600 to 3.400€ Gross/MonthNet salary converted from the gross salary in the job ad.1.962 to 2.403 € net/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
