Job
In this role, you handle incoming support requests, perform error analysis, and configure network systems. You also take on IT system administration, provide application support, and contribute to AI projects.
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Job technologies
Your role in the team
- Single point of contact (SPOC) for incoming support requests, rotating with colleagues.
- 1st and 2nd level support.
- Error analysis and resolution, documentation, installation, and configuration.
- Network technology (VPNs, firewalls, switches).
- System administration for servers and clients (Windows and Linux, Docker containers), O365 administration, Entra ID, Exchange Online, PowerShell scripting.
- Company-wide Copilot, implementing AI projects, responsibility for subprojects.
- Security - Tasks.
- Commissioning and maintenance of various computer systems, including remotely.
- Application support for AVUS internal applications (claims processing, email, DMS, VoIP telephony, MS Office, etc.).
Our expectations of you
Education
- Completed IT training (apprenticeship, technical college, university of applied sciences, university, or equivalent).
Qualifications
- Broad technical IT knowledge and a strong interest in IT systems and technology.
- Very good written and spoken German and English skills.
- Careful, self-organized approach to work and a high level of accuracy.
- Strong communication skills and a hands-on mentality.
- Enjoy working in an international team and in a digital work environment.
Experience
- Relevant professional experience.
- Experience in an IT service desk environment.
What we offer
- Annual gross salary (full-time) starting at €44,800 — significantly higher depending on qualifications.
- Hybrid working model: After onboarding, you can work flexibly from home and from our office in Graz.
- Short Fridays – our office closes at 12:30 p.m. on Fridays.
- Additional benefits such as a public transport pass subsidy or an Edenred meal card.
- An international work environment with flat hierarchies and personal interaction—from Graz to Warsaw.
- A team built on trust, balance, and solidarity—even across national borders.
Benefits
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
AVUS worldwide claims service GmbH & Co KG is the number 1 for international claims settlement in Europe and the Mediterranean countries.
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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