Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 56.000 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this role, you will enhance IT services and processes, optimize existing workflows, implement digital solutions, and closely collaborate with departments and stakeholders to improve efficiency and service quality.
Job Technologies
Your role in the team
- You don't just want to manage existing processes, but also actively develop processes, services, and digital solutions? Then you are exactly right with us.
- In this role, you will be responsible for the further development of our IT Service Management, our process landscape, as well as central digitalization and automation initiatives.
- You work closely with departments, management, and IT to help make our organization more efficient, transparent, and future-oriented.
- As part of our Corporate Development & Innovation team, you will shape sustainable improvements in the areas of Service Management, Process Management, and Digitalization.
- You collaboratively develop our IT Service Management System with the specialist departments and support the continuous improvement of our service quality.
- In this role, you will manage ServiceNow as the central platform for IT Service Management processes.
- You maintain and develop our process landscape, analyze existing workflows, and support departments in optimizing and standardizing their processes.
- You identify digitalization potentials and implement efficient digital solutions and automations together with the specialist departments.
- In this role, you work with modern tools and platforms to make processes simpler, faster, and more transparent.
- You support the further development of our integrated management system and participate in internal and external audits.
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Our expectations of you
Qualifications
- Strong IT affinity and interest in digital solutions as well as in the optimization of business processes.
- Knowledge in handling ServiceNow or comparable ITSM solutions.
- Technical understanding of IT systems, digital platforms, and automation solutions.
- Pronounced analytical and structured working style.
- Enjoyment in collaborating with different departments and stakeholders.
- Proactivity, strong implementation skills, and a high level of self-organization.
- Very good spoken and written German skills.
- Certifications in ITSM, ITIL, Project and Process Management.
- Knowledge of Microsoft 365 and SharePoint.
- Knowledge of workflow platforms such as FireStart or Power Platform.
- Openness to AI solutions and the willingness to utilize them and integrate them into daily work and our business processes.
Experience
- Several years of professional experience (at least 3-5 years) in IT Service Management, Process Management, Digitalization, or Organizational Development.
- Experience with ITSM frameworks such as ITIL or FitSM.
- Experience in analyzing, documenting, and optimizing business processes.
- Experience with ISO standards, particularly ISO 20000-1.
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
More net
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
IT Service & Process Manager
- Salary
- from 56.000 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
