Job
In this position, you take responsibility for the operational and strategic management of IT services in the outlet environment and improve service quality through incident, change, and problem management.
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Your role in the team
- Responsibility for the operational and strategic management of IT services in the outlet environment.
- Ensuring the agreed Service Levels (SLAs) as well as the continuous improvement of service quality.
- Coordination of internal departments, clients, and external service providers throughout the entire service lifecycle.
- Management of incident, problem, change, and escalation processes.
- Analysis of service metrics as well as derivation and implementation of sustainable optimization measures.
Our expectations of you
Education
- Completed technical education (HTL, FH, or university) in the field of computer science, business informatics, or a comparable discipline.
Qualifications
- Very good German language skills and good English language skills, both written and spoken.
- Strong communication skills, high organizational and coordination abilities, as well as a structured and solution-oriented work approach.
- Class B driver's license and willingness to travel within the Carinthia and East Tyrol regions (approx. 50%).
Experience
- Several years of professional experience in IT Service Management, Service Delivery Management, or a similar role.
- Solid knowledge of ITIL processes as well as experience in managing external service providers; an ITIL certification is advantageous.
What we offer
- Working with state-of-the-art technologies on innovative digital retail solutions.
- Strong team spirit, modern working environment including teleworking & top-notch benefits.
- Future-proof workplace with professional onboarding.
- Exciting training & career opportunities - everyone has a chance with the best!
- Additionally, one day per week can be worked from home.
- We promise you a salary that reflects your education and experience (Junior from EUR 35,000, Senior from EUR 50,000).
Benefits
Work-Life-Integration
Food & drink
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Salzburg, Wernberg, Wörgl, Sankt Pölten
We are the “I” and “T” in Retail: SPAR ICS is the separate IT company of the SPAR Austria Group and takes care of all IT needs for SPAR, INTERSPAR, Hervis, and SES (Spar European Shopping Centers). We have over 500 smart minds and have two agendas: The smooth shopping experience for SPAR customers in seven countries and digital business processes "behind the shelves" within the group.
- 250+ Employees
- 2010
- Established Company
- Onsite, Hybrid
- Industry, Production · Trade · Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 4.0
- Team culture
- 4.3
- Career growth
- 4.1
- Engineering
- 3.8
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