Job
In this role, you will advise clients on strategic and operational levels regarding the implementation of CRM solutions, support workshops, document requirements, and configure the SAP Sales and Service Cloud to meet individual business needs.
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Job technologies
Your role in the team
- Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations.
- We believe in the power of agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions.
- As a CRM Consultant, you are responsible for advising new and existing customers on both operational and strategic levels regarding the implementation of CRM solutions.
- For example, you will work with the newly developed Sales and Service Cloud products from SAP.
- Your job's key responsibilities are: Strategically accompanying customers from the pre-sales phase, through solution design, to the implementation in the project.
- Gemeinsam mit dem Kunden den Problemraum in Workshops vorbereiten: Anforderungen dokumentieren und analysieren sowie in innovative Lösungen umwandeln.
- Supporting the configuration and adaptations of CRM solutions such as SAP Intelligent Sales / Service Cloud.
- Supporting the development team in developing integration scenarios for the CRM solution into the customer´s existing system landscape.
- Verfolgung integrierter Lösungen mit anderen Customer Experience-Produkten und ERP-Systemen.
Our expectations of you
Qualifications
- Strong business understanding of sales and service processes (lead to cash and ticket lifecycle) or Customer Loyalty Programmes.
- Knowledge of cloud technologies, integration methods (e.g., REST APIs), and data modeling.
- Excellent communication skills in German and English (min. B2 levels).
- Strong intercultural competencies and a willingness to travel (approx. 15% to 20% of your working time).
- Ability to break down complex issues and communicate them clearly and understandably (for example, in conducting customer training).
- Strong client-leadership skills and a talent for convincing even weary stakeholders of your ideas.
- SAP Service or Sales Cloud certification or similar CRM certifications would be desirable.
Experience
- 3+ Jahre Berufserfahrung im Umgang mit CRM-Lösungen wie Salesforce, Microsoft Dynamics, SAP C4C oder ähnlichen oder vergleichbare Erfahrung in der Planung und Umsetzung von Kundenbindungsprogrammen.
- 3+ years of professional experience in applying technical solutions and designing system architectures.
What we offer
- While we're one company, each location has unique aspects and benefits.
- Here's a glimpse of what to expect: Flexible Working Models: Early bird or night owl? Thanks to our flexible working models, you start your workday when and where it fits you best.
- Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.
- Career Development and Onboarding: Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities.
- Our People Enablement team will support you in finding the best solution for you!
- Company Summit: Exchange professional and personal experiences at our annual in-house conference!
- Eines der Highlights unseres Company Summits ist die lebendige Networking-Umgebung, die es fördert.
- Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.
- Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
- Mobility Support: Choose eco-friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.
- The actual salary depends on your qualifications and experience.
- What is also important to us is to pay our employees an internally comparable wage.
- For legal reasons, we need to disclose the minimum annual salary for full-time employment as stated in the current collective IT agreement, which is € 64,554 for this position.
Benefits
Topics you will work on
Job locations
About your employer
Graz, Madrid, Belgrade, Novi Sad, Pörtschach, Zürich, Wien, Dortmund, Amsterdam, Berlin
NETCONOMY is a leader in designing digital platforms and customer experience innovations, helping companies to identify and successfully capitalize on digital potential. Our flexible, scalable solutions are based on the latest technologies from SAP, Google Cloud, and Microsoft Azure. With over 20 years of experience and nearly 500 experts across Europe, we help our clients increase their innovation power and expand their core businesses into the digital world.
- 250+ Employees
- 2000
- English
- Digital Agency
- Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 4.5
- Working conditions
- 4.3
- Career growth
- 3.7
- Engineering
- 3.9
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