Job
In this role, you handle support requests for Windows client networks and administer Windows Server and Microsoft 365. You assist customers over the phone, via email, and on-site.
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Job technologies
Your role in the team
- You are responsible for Windows customer networks ranging from 5 to 250 workstations.
- You enjoy handling support requests via phone, email, ticket system, remote maintenance, or on-site.
- Sustainable and comprehensive customer support through our flat-rate model.
- You have an overview of all relevant customer systems and IT services.
- The administration and configuration of Windows Server environments, Microsoft 365, and Azure environments.
Our expectations of you
Education
- You have completed IT training and/or initial professional experience in IT support.
Qualifications
- You have always been able to score points when dealing with customers in the past.
- On the phone, via email, through the ticket system, remote support, or on-site, you are always friendly and keep a calm head.
- You have excellent German language skills (C2) in speaking and writing.
- You have already managed Windows Server including the associated roles (AD, File Server, DNS, DHCP, etc.).
- Microsoft Cloud solutions (Microsoft/Office 365, Intune, Azure, etc.) are more than just castles in the air for you.
- Networks such as IPv4, IPv6, Routing/Switching, vLAN, WLAN, ISO/OSI, etc. are not hieroglyphs to you.
- PowerShell, RMM, PSA tools, and Linux know-how are helpful to you but not necessarily required.
What we offer
- With our flat-rate billing model, you can work on tickets calmly and sustainably, and we are happy to support you with any challenges.
- A motivated and collegial team awaits you, that sticks together in every situation.
- In our central office in Vienna, you can expect your company laptop (Windows) & company mobile phone (iPhone) at the start.
- If you come by public transport, we are happy to subsidize your climate ticket.
- We offer you a salary between 35,000 EUR and 45,000 EUR (gross) per year on a full-time basis, depending on professional experience and qualifications.
Benefits
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
ristl.IT is a reliable IT services company based in Vienna and Linz. With its establishment in 2018, Florian Ristl and his team have set the goal of providing each customer with an individually tailored service package that guarantees smooth IT operation without any hidden costs.
- 2018
- Digital Agency
- Hybrid, Onsite
- Internet, IT, Telecommunication
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