Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Location: Vienna

Working Model: Onsite

Job Summary

In this role, you support internal customers with IT inquiries, handle service requests via phone or ticket, identify issues, and configure workplaces and devices.

Job Technologies

Your role in the team

Support of your internal clients with IT questions and technical issues.
Receiving and processing service requests via phone, ticket, or in person.
Identification of issues as well as independent problem solving or escalation to 2nd-Level Support.
Creation and maintenance of guides and knowledge articles for your internal clients.
Setting up and configuring laptops as well as establishing workstations.
Replacement and commissioning of defective devices.
Participation in internal IT projects and contribution of improvement suggestions to optimize our processes.

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Our expectations of you

Qualifications

Strong service orientation and helpfulness.
Empathetic and clear communication – even in stressful situations.
Structured and solution-oriented working style.
Openness to new technologies and a passion for continuous learning.
Team spirit and enthusiasm for collaboration with your internal clients and colleagues.
Good knowledge of German.

Experience

Very good technical understanding and experience with Microsoft products (e.g., Windows, M365, Active Directory).

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What we offer

The minimum gross salary for this position (full-time) is based on Pay Group C of the collective agreement for employees in travel agencies, with the possibility of individual overpayment.

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