Job
- Level
- Experienced
- Location
- Graz, Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- BI
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.000 € gross/year
Job Summary
In this role, you handle inquiries from existing clients in Microsoft Dynamics 365 Business Central, identifying optimization potentials while closely collaborating with clients and internal teams.
Job Technologies
Your role in the team
- Your main focus will be on supporting our existing clients in Microsoft Dynamics 365 Business Central. This includes in particular:
- Acceptance and clarification of the requests from our ERP core customers.
- Handling inquiries from receipt to resolution, in direct collaboration with the clients.
- Identifying optimization potential within the ERP system for our existing clients.
- Regular status calls, system updates, and workshops.
- Close collaboration with your team colleagues in existing customer support, with the implementation project teams from various ERP specialist areas, and with our software development team.
- Trusted contact and first point of contact for our long-standing clients.
- Your career path in existing customer support usually begins in ERP support and leads to the role of project manager or Service Delivery Manager, where you take responsibility for your existing clients.
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Our expectations of you
Education
- Technical and/or business administration education (HAK, HTL, FH, university).
Qualifications
- Excellent knowledge of business processes, ideally in the industrial customer environment.
- Extensive product knowledge in Microsoft D365 Business Central.
- Strong process-oriented thinking and high analytical skills when dealing with complex problems.
- High quality awareness, strong learning ability, and team skills.
- Good communication skills, conflict resolution ability, resilience, moderation skills, solution orientation, and strong implementation capabilities.
- Excellent German and English skills for our internationally active clients and our cross-border team.
Experience
- Several years of relevant professional experience in a consulting firm or on the client side.
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What we offer
- Joy in work & excellent colleagues.
- Modern office with good transportation links.
- A stable working environment and exciting career opportunities.
- Meal vouchers & free health measures.
- Regular team events.
- Flexible working hours.
- Extensive individual opportunities for further training.
- Challenging tasks.
- Many opportunities to actively shape your work environment.
- The annual full-time salary for this position typically starts at EUR 55,000 gross (plus performance-based bonus). Depending on your profile and qualifications, overpayment is of course possible.
- Your ongoing training and development are naturally supported and encouraged by us.
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Benefits
Higher Take-Home Pay
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Cegeka
Wien
No matter whether you use Microsoft Dynamics Finance and Operations, NAV or Business Central. No matter whether on premise or in the cloud. No matter whether standard or customised to your needs - we support businesses with the perfect ERP solution for their individual requirements.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.8
Culture
3.5Workingconditions
4.8Career Growth
4.0Engineering
3.0
ERP consultant for existing customer support
- Salary
- from 55.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 38.438 € net/year
- Location
- Graz, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
