Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Linz
- Working Model
- Onsite
Job Summary
In this role, you will address complex customer inquiries through the ticketing system, perform internal error analyses, and provide remote support for technical issues to our German-speaking clients.
Job Technologies
Your role in the team
- Analysis and processing of complex customer inquiries via the ticket system
- Close collaboration with 2nd-level support and software development for solution finding.
- Conducting internal error analyses including the setup of test environments and test scenarios.
- Remote support for technical issues of our German-speaking customers.
- Creation and ongoing maintenance of technical documentation
- Knowledge exchange and collaboration with colleagues from various departments
- Participation in the continuous improvement of systems and support processes
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Our expectations of you
Education
- Completed IT education (HTL, FH, university) or comparable practical experience
Qualifications
- Good knowledge of MSSQL
- Basic understanding of networks, applications, and operating systems
- German language skills at C1 level
- Structured way of working and enjoyment of teamwork
- Advanced SQL skills
- Advanced networking skills
Experience
- Experience in technical IT support
- Experience with test environments and error analysis
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
BEKO Engineering & Informatik GmbH & Co KG
BEKO Engineering & Informatik GmbH is a leading solution provider focused on the digital transformation of the industry. The company supports businesses of all sizes and sectors in their digital transformation efforts.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT support staff
- Location
- Linz
- Working Model
- Onsite
- Diversity
- Open for all genders
