Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.900 € gross/month
- Location
- Innsbruck
- Working Model
- Onsite
Job Summary
In this role, you will handle complex inquiries in the IT/EDV Helpdesk, take on 1st and 2nd level support, analyze and resolve errors, and document solutions in the ticket system.
Job Technologies
Your role in the team
- Are you the IT professional who remains calm in the face of complex inquiries and always finds the right solution?
- Are you passionate about technology and excel at providing excellent service?
- To strengthen our client's team, we are looking for a dedicated and competent individual in IT support who, with their expertise and experience, will support the existing team and help to master IT challenges at the highest level.
- First point of contact in IT/Computer Helpdesk.
- Acceptance and processing of support requests.
- Documentation of inquiries and solutions in the ticketing system.
- Error analysis and troubleshooting within the scope of 1st- and 2nd-level support.
- Supporting users with their inquiries.
- Qualification and escalation of incidents to the responsible departments.
- General check for recurring disturbances to enable early problem identification.
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Our expectations of you
Education
- IT training and experience in the IT sector - technical background.
Qualifications
- Enjoyment in direct customer contact.
- Very good knowledge of German and English.
- Meticulous work ethic, accuracy, and reliability.
- Flexible team player.
- Willingness to take personal responsibility.
- Driver's license B.
Experience
- Experience in the Microsoft environment (e.g., Windows, Office).
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What we offer
- An exciting working environment in an innovative company.
- The opportunity to apply your expertise in challenging projects.
- Team-oriented, modern environment.
- A secure and economically stable employer.
- Extensive benefits such as employee discounts and perks, parking, canteen, employee events, etc.
- The gross minimum monthly salary for this position is € 2,900 on a full-time basis.
- Willingness to pay above the standard rate depends on experience and qualifications and can be negotiated individually.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
JOBS Experts Zeitarbeit GmbH
Jobs Experts Zeitarbeit GmbH focuses on providing personnel and offers comprehensive services such as temporary employment and outsourcing.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT technician
- Salary
- from 2.900 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.117 € net/month
- Location
- Innsbruck
- Working Model
- Onsite
- Diversity
- Open for all genders
