Job
In this role, you assist end-users with technical issues related to hardware and software, perform troubleshooting, and configure endpoint devices on-site, including operating system installations and network support.
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Job technologies
Your role in the team
- You support end users with technical issues—from analysis and troubleshooting to documenting problems with laptops, printers, mobile devices, and peripherals.
- You take care of operating systems—from troubleshooting and reinstallation to system setup.
- You configure end-user devices and handle system administration tasks, such as managing Active Directory, Remote Desktop, VPNs, and corporate networks.
- You handle support and service requests directly on-site at various end customers via their ticketing systems and carry out scheduled customer visits.
- You conduct inventory checks as needed.
- You show users how to make the most of hardware, software, and two-factor authentication.
- As the on-site “hands and eyes,” you support remote specialists with network support.
- You ensure that the audio-video technology in meeting rooms works smoothly.
Our expectations of you
Qualifications
- An analytical, solution-oriented approach—you stick with it until the problem is solved.
- Good command of German and English.
- Class B driving licence.
Experience
- Ideally, you have completed vocational training in IT or have equivalent experience.
- 2–4 years of professional experience in 1st/2nd-level support.
- Practical experience with end-user devices (PCs, notebooks), networking, voice hardware, and printing and scanning.
Benefits
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 3.0
- Engineering
- 3.2
- Working conditions
- 2.8
- Career growth
- 2.4
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